Question about Xerox WorkCentre M20i All-In-One Laser Printer

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I'm getting lines across all copies I insert via the feed

The lines are variable thickness from the top to the bottom of the 11" length of paper; they occur when a page is fed thru the top feed on the machine; any suggestions?

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Yep. remove and clean that small strip of glass on the left side of the machine. open the feeder, there are 2 phillips screws, that glass either has somthing on the top or bottom surface.
It makes it easire to clean when you remove it and place it on a white sheet of paper, that way even if it is a really small spot you can see it easier.
The lamp does not move when you use the doc feeder and a small spot on that glass will make line across the entire page.

Posted on Jan 27, 2009

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Hi there,

Have look where the paper feeds into the tray at the top.

Most likely there is a piece of rubbish stuck in there, another piece of paper or some fluff or something. Blow it out and give it another try.

If this doesnt work open the lid and have a look to the far left of the plate glass. you will notice a small plate glass seperate from the main plate running parallel with the main plate. Clean this with a damp cloth and some window cleaning detergent. Sometimes correction fluid gets wiped off onto this portion which acts as the Scanning Region for documents inserted on the top feeder. This causes a "permanent" black object being scanned for copying, hence the black stripe.

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It sounds like there is 12 inch form length (or may be A4) selected on the computer system. The data from the system will take precidence over the 11 form length set on the printer.
If using Windows, ensure the Printing Preferences in the pritner driver are set to 11 form, Also check Printer Properties for a paper size ensure this is set to 11 inch
On the 'System' check the paper size selected within the application (if available) Check this is set to 11 inch form length
Check document margins to ensure these are not reducing the 'printable area' on the page. If availabe to a Print Preview on system to see what the document looks like.

If your application outputs raw data to the printer, check the number of lines per page assming printing at 6 lines per inch you can fit 66 lines on an 11 form. Check no more than 66 lines are per page, it sounds like 72 might be being sent befor a Form Feed in the data. (there may be a 1 line top margin set on the printer)

Finaly check the top margin setting on the printer to ensure it is set to 0 so you have the full 66 lines available on a page on the printer I think you would be looking to set the FORM ADJUST to 0 to adjust the top margin

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