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You should update your printers firmware and reload both Mac and windows drivers for the same printer. I look at this as more of a driver problem. Firmware and drivers can be located here. If problem persists, try to approach this instance by using the elimination method. remove pc from network, test with only macs connected. then remove macs and test with only PC connected. then finnaly, install this printer directly to pc and test the performance and then directly on one of the macs and test.
Hi first have you installed the correct Mac drivers the default drivers would be winds and if youj installed from disk this may explain...Go to Ricoh.co.uk and then select the downloads tab and network drivers on the right hand tab. then you will have to select correct machine and OS make sure it is Mac. this will guide you to an external site to down load save to a folder and then install from there. Hope this helps A.
Print out a test print to see what comes out. If the printer is printing the colour blocks then the printer should be OK. If not then check the colour inks to make sure they are OK. Then run a full cleaning cycle and reprint the test sheet. Keep doing this until the inks are printing OK then run an alignment test and adjust as necessary. Next check the settings of the print driver to make sure that you have not defaulted to Black & White or Greyscale printing only. Also check the printer to make sure that the setup is OK and no defaults to Black & White / Greyscale printing have been set. If all this is OK then the most likely culprits will be the interface lead to the PC / Mac. Check that this is inserted and secured correctly at each end and is not damaged. If this is OK then uninstall the printer driver and download and install the latest printer driver from HP support at the following link http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=61236&lc=en&cc=uk&dlc=en&lang=en&cc=uk Simply choose your operating system to proceed. Once installed reboot the PC / Mac and all should be OK.