Question about Canon PowerShot S5 IS Digital Camera

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I can not get my new camera to turn on

I used my camera immediatley yesterday upon receipt. I installed the canon batteries. I turned it ff for 20 minutes. Returned and could not get it to turn on again. I bought a charger and rechargable batteries Ni-MH. Charged them last night and the camera still will not turn on. Any help is appreciated. I have a wedding to go to this afternoon!!

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Re: I can not get my new camera to turn on

Check for clean battery's contacts and right batteries placement. Good luck !

Posted on Jul 28, 2007

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Digital Camera Problem - Shutting Off - Lens Not Retracting ?

If your digital camera shuts off sporadically or begins to malfunction, the fix could be as simple as replacing your batteries!

I was using AA rechargeable batteries when my camera starting acting up. My husband suggested that the batteries might be bad. While they were not new, they had only taken about 20 recharges over the years. I mistakenly thought they'd last for hundreds of charges despite age. As it turns out, rechargeable batteries have a shelf life.

Also, I had been storing my rechargeable batteries in the camera between uses. Remember, it is wise to remove any type of battery from the device if it will not be used for an extended period. This should help to extend the life cycle of your batteries.

Result: Upon installation of new, freshly-charged rechargeable batteries, my camera worked perfectly.

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1 Answer

I have a Canon Rebel XTI and it was working fine until one day it just decided not to turn back on. Tried charging both batteries multiple times and upon putting them in, it still will not turn on. Am I...

Sorry to hear about this. I have a similar camera and have been racking my brain about this...

My only thought...are you using the same battery charger? Perhaps the battery charger is to blame. You may be out of battery on both batteries. When you install the battery, does ANYTHING happen? Does it say, LOW Battery or CHANGE the battery? Or is it totally black? If nothing happens at all, you should probably contact Canon directly. Or purchase a new charger and see if that fixes the problem.

Canon Customer Support Center Phone: 1-800-OK-CANON
1-800-652-2666 Hope this helps!

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1 Answer

I have a Canon G5 and am on my third set of rechargeable batteries (I bought an extra Canon rechargeable battery when I purchased the camera and then 2 Canon brand replacement batteries when the first 2...

Thank you for such a detailed description, wishing others would take your lead. To the problem camera designated batteries (other then AA rechargeable) have always been a bit of a sore spot for me because the user is compelled to purchase a specific battery. As much as I prefer the name brand accessories for the camera there come a point where you just gotta venture forth with third party accessories. There is nothing wrong with using an "off" brand in fact what I've found is that is some cases they are a better battery. Again back to the problem. I grasping thoughts on how to word this but, here goes. As much as the manufactures would like you to believe that these batteries do not form a memory they do. Also the battery can trick you into thinking it's fully charged when in fact even though the charge light is saying completed it's only got about 1/3 charge. I've worked with Canon's BP 511 and now the "new" BP 511A for many years The BP511A or equivalent is the better battery. What needs to be done is to drain those batteries down until they stop, let it cool don't take it from the camera to the charger. Time the battery when you put it on the charger, meaning not to the second but what you would "normally" do is plug the battery into the charger and leave it right. Well what's possibly happening is that within ten minute the ready light is coming on, (something stupid going on in the battery) So check the battery stat of charge after say 15 minutes and if it says it ready (drum roll please) remove the battery unplug the charger for a few seconds and place the battery charger back onto the wall outlet and plug the battery back into the charger and look at your watch again. I've had to do this as much as three times until the thing would get the idea it was to take a charge "normally" about 2 hours will bring it back up. There is no device I've found to completely drain one of these batteries so over a period of time in your case one year the batteries begin this fit. I've since replaced the BP511 for the better BP511A's or equivalent. I'm not pointing a finger because myself and staff do the same thing and pull the battery before going to a shoot if it's showing partial discharge and the thing gets put onto charge and we start this cycle all over again. Be careful of the charger as well meaning don't just disconnect the battery and put it back on charge when it's going the cycle thing disconnect the charger from its power source as well because it holds a memory for a few seconds and will just shut off in a few moments if you don't.

Long story but I've been doing this now for 9 years since the dawn of Canon's 30D Cheers

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Your camera's DC/DC board is most likely shorted out. This is causing the battery to heat up. Take your battery out immediatley, and do not reintall it. Leaving the battery in will most likely ruin it, and possibly melt the battery and parts of the camera. Your camera needs professional service. You can expect to pay between $150 and $200 to fix this problem.


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Try to use fresh and new batteries on the camera and turn it on. Usually, when cameras are used outside, chances are, the lens gets stuck by dust or dirt build up between the lens' base and the camera. Upon installing new batteries, hold your camera with your right hand with the lens facing the ground. Then as you turn on the camera's power button, hit the base of the camera to your left palm.

If this does not work, please let me know.

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Did you figure this out? I would send it back asap so your warranty can cover the problem. Also run over to Ritz camera or another camera store to figure if they can help. Ask for their Canon expert. I hope this helps.

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Try replacing the date/time battery located in the main battery compartment. Also, simultaneously remove the lens. This will be like a master reboot for the camera. Replace the date/time coin battery, the main battery (freshly charged) and lastly the lens.

If this doesn't work, send it in for service. If you are just slightly beyond your one year warranty, Canon may allow a grace period especially if you can provide a receipt. If you can't find a receipt, give them the approximate date of purchase when you send in the camera. You will need to call them or set up service online.

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