Question about HP Officejet 6310 All-In-One InkJet Printer

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HP officejet 6310 cannot fax

Recently switched from Verison to Comcast phone service and once I did this, the fax did not work.

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  • mariacoglian Jan 27, 2009

    yes we spoke to comcast and they said it was an HP issue.

  • mariacoglian Jan 27, 2009

    ...more information Verison was analog and Comcast is digital... so does anyone know how to set up the fax using a digital phone service?

  • Anonymous Jan 28, 2009

    We have a cisco analog adapter for our digital lines, however, we CAN make calls to and from the fax using land and cel lines, but it will NOT connect to other fax machines whether receiving or sending.

  • Anonymous Mar 19, 2009

    Just moved to Virginia. Wife is working remotely to her job in Florida and connected the HP 6310 All-in-one but it will not Fax. Have Comcast Digital service for Internet, Cable & Phone. Equipment is recognized and installed but no Line is found when testing the Fax capability.

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Yes, we just moved (in Michigan) and our service at the new location is Comcast, including a digital voice line. Our fax wouldn't work - no dial tone even though the telephones would work. We were with Comcast before but we must have had analog. Checking the HP6310xi user manual - troubleshooting section - (online at HP site), I noted that the manual says the fax can't send or receive over a digital line. So, that's the problem and I'm not aware of any fix to that problem, except get a new all-in-one machine or new fax machine that works over digital lines.

Posted on Apr 08, 2010

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Did you have fax service on the line?

Posted on Jan 27, 2009

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Greetings - Your Officejet was made to fax over an old fashioned analog phone line (POTS) but you're using VOIP phone service (over the internet) which in inherently incompatible. VOIP fax works with some internet providers but apparently not comcast. But it still may be doable.
I recommend you call Comcast tech support to see if they can help you. Maybe something has changed.
There is a good discussion about this issue where some people have it working here:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1299136337271+28353475&threadId=1163479
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Check the following link

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You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

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