Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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Whirlpool side by side, 7 years old. not making ice

The trough that runs from the back of the freezer into the mechanizm that makes and dumps the ice seems to be frozen solid. the handle is in the down position and has been raised and lowered to try to fix the problem. This occurred about 3 days ago. I turned the temperature down on the freezer this morning to the lowest setting in hopes that the trough may thaw. The water dispenser still works correctly and the filter light is green and was replaced not too long ago. Any help that you may provide would be appreciated.

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Try using a hair dryer to thaw out the trough and remove the ice. please note the ice will run all the way up into the tube where it comes thru the cabinet.
this may have occured from your recent filter change as a new filter introdues alot of air into the water system and will cause these tubes to freeze up. in the future right after you replace your filter be sure to run aout 1/2 to 1 gallon of water thru water dispenser to clear air out of system. thx peyton

Posted on Jan 28, 2009


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We have a whirlpool gold conquest side by side refrigerator. Water dispenser works, ice does not. Stopped suddenly making any ice. How do we fix it? It's only 2 years old.

Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it's frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don't refill with water.
Try swapping the wires on the dual water inlet valve. It's on the back where the water supply comes in. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

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1 Answer

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Below that panel in the freezer (evaporator cover) is the drain trough. Most likely it is clogged.
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Sounds like your coils are dirty which will cause inadequate cooling due to reduced heat exchange at the coils. Also check to make sure fan is running (next to compressor and should be running when compressor runs). The fact that your ice maker makes ice at all suggests that compressor runs, therefor no freon problems. Problem should be easily fixed with correct diagnosis. Hope this helps.

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temp. control knobs,
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Remove freezer back panel (where the little fan is) and check for iced evaporator coil, if so, unplug unit and use a heat gun or hair dryer to melt ice, make sure the air duct going to the fridge is clear. Once this is done, restart unit.

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Don't forget to rate this post!! Good Luck

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1 Answer

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you have a defrost problem it is either a defrost thermostat, defrost heater, defrost timer, u can manually defrost it by unpluggin it for a awhile and lettin it wamr up and clear the ice and that hole.... or posiibly remove that back panel in the freezer and takin a hairdryer to those coils and drain hole or trough,,,,,, this is only temporaliy though u gotta figure out which one of those parts is faulty hope this helps

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1 Answer

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1 Answer

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1 Answer

Not getting cold


1)check your cutoff sensor, it is most likely a rod that will push up when the ice bin gets full, make sure its not stuck in the up position...

2) If the tube to the ice maker was not clogged with ice itself that is not your problem. The ice maker is thermally proctected and will not make ice unless the freezer is actually at zero degrees F. Not just frozen. The plastics in a freezer will be soft when warm even easily melt, but be hard when at operating temps. Just try setting your freezer colder to see if it kicks in. Give it at least 24 hrs. Don't do the human nature thing and open it every hour to see if it makes ice. You will just dump the cold air out. Listen for the ice to dump into the tray. I hope this helps..

thank u
rate me!!

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GE Side by Side Ref

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