Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

5 Answers

Error code 37!!!!!!!!!

I have currently taken the water out 3 times now and cleaned ( as per service mans intructions) and cleaned!!!! but it still comes up with (i have too many suds and also the error code 37, pump blocked) can any one help me here please? is the pump stuffed? is it the computer board? please help????????

Posted by on

5 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer
Re: error code 37!!!!!!!!!

I had the same problem. The machine was not draining. I drained the water tipped the machine on its face and exposed the pump. As you face the bottom of the pump there is a plastic lever on the left hand side of the pump. Depress the lever and turn the pump assembly counter clocwise to remove. In my machine I found a piece of a toothpick and a bit of cellophane. Enough to stop the pump impellor. Aside from draining the water it took me an hour to figure this out. Next time it will be 5 minutes!
Good Luck

Posted on Jan 28, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: error code 37!!!!!!!!!

We had same problem. Error Code 37 (drain / pump). We followed the instructions re. turn off, restart ... but the issue remained. The tub would not drain when it came to the drain cycle. Gave up and decided on a service call at the end of the weekend.
Woke up the next morning and the tub had "mostly" drained. Weird. Did a bit of reading on these fixit sites and decided the housing and hoses were simple enough to get to.
Bailed out the tub best we could, disconnected main water hoses, drain hose and electric cord and tipped over outside (even with the bailing a lot of water still in there). The pump and hoses are easy to get at once it is tipped on its side.
Removed the hoses WITH CLIPS...i.e. the ones that can be / should be removed to see if there is a block. Nothing. Then removed the "Y" valve below the pump that (electronically) opens and closes depending if it is draining the tub or recycling water back up into the tub. That's where our problem was. Right in the middle next to the valve was something stuck between the wall and the valve preventing the valve from closing from the recycle hose to the drain hose. Got tweezers and removed a piece of seashell. Put it back together and it works just like new.
The pump and fittings are pretty easy to figure out if you go slow and think. The pump itself is as simple as lifting a white plastic clip and twisting the whole pump off to get a look at the impeller and housing. Good luck!

Posted on Apr 25, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: error code 37!!!!!!!!!

Error code 37 - we were all ready to check the pump using mzlacey's advice when we turned the washer over discovered a plastic bag had gotten stuck underneath. Removed the bag and the washer is now working perfectly! Thanks for advice.

Posted on Sep 18, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 641 Answers
Re: error code 37!!!!!!!!!

Try first to clean the filter. Good luck !

Posted on Jul 23, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers
Re: error code 37!!!!!!!!!

Does the water pump out ? If you have a blocked pump then NO water will flow out of the drain hose - Here is how to test the PUMP. Turn Washer on at the wall. When the front panel lights all go out,hold down WASH TEMP DOWN button while pressing POWER. Release both. Then pour a bucket of water into the bowl. Now press REGULAR button. The pump should start and pump out the water if OK. Turn POWER off and then ON to resume normal operation.

Posted on Sep 14, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

GWL11 - Error 37 - Faulty Pump only or Computer/Controller too?

Hi just read your posting.If you are getting error code 37 then the fault is definitely your drain pump.If the pump is getting very hot, it is faulty.What happens is when the pump gets hot the thermal fuse that is part of the windings on the pump opens to stop it burning.I have seen this fault many times and always changed the pump.Hope this helps but please reply for further help.Looking forward to your reply.

Jun 24, 2012 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

My LG front load washer will not drain the water or spin out the water and it always has a series of beeps and then the error code IE which says in the manual that there is an inadequate water supply, i...

My daughters machine, a whirpool, did the same thing. A repair man came out and he told her to call back and complain about the machine....there was a recall on the machine because of a mother board problem in the computer. She called back and talked to Whirlpool and a service man came out and fixed it for free.

Jul 16, 2011 | LG WM-2277HW Front Load Washer

1 Answer

I have a gwl15 Fisher Paykel Smart Drive and it will not get past the rinse cycle, water will not drain out! I found the diagnostic mode sheet and the number I come up with is none of the fault...

Hi - it would seem the washer pump may actually be blocked for some reason... If you had followed the method as per the diagnostics then if you reckon you got 35 then its a communications error beween the console & display. Furthermore you would be able to mannually start the pump in diagnostic mode to see if its working fine.. But under normal cond..... the machine would come up with a pump error & code 37 - so perhaps it is ok.

Remedy - check the harness wire connections between the display & the controller unit is good - clean - otherwise replace the display unit to correct.

On the error codes - there is a Code 35 - just that its not available to the public - it was only ever issued on a DVD sent to the service agents - have never actually seen it on the secure service site.

See how you go....

Jul 11, 2011 | Fisher Paykel EcoSmart GWL15

1 Answer

My Fisher and Paykel Intuitive eco washer came up with a code:37 we have taken the pump off and the drain hose and blown through it and there is no blockage. When put onto deep rinse as recommended, it...

Fault Code 37 is "Pump Blocked Error" which means for some reason the machine did not drain properly. This can be due to a blockage in the pump such as a lint ball or wire from a bra that got down in the pump, perhaps a safety pin, etc. It also can be caused by objects that get past the pump but become caught inside the diverter valve, which is downstream from the pump. One other thing to be aware of, and this trips people up sometimes- a pump that is failing ELECTRICALLY can also cause the same error. If the pump is overheating and shutting down, the machine will not drain and the control will properly sense that there is still water in the tub. I've suggested in the past that this error be renamed "pump error" because the term "blocked" makes people look for an absolute condition. Since you have cleaned the pump, check the diverter valve for any obstructions.

Jan 06, 2011 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

I have a Kenmore Elite HE 4t front load washing machine. Code F ud is currently flashing and the door won't open. I've tried canceling but it just beeps and keeps flashing this code.

Remove the bottom panel. The tech sheet is located beside the white box to the left.088d3fc.jpg It gives diagnostic directions and failure codes. Suggest you clean the dispenser area up04f0b28.jpg and use the correct amount of HE detergent.
Seems to me like that is a suds detect:All front load washers require "HE" detergent (a low suds type detergent).

There are three commonly sold concentrations of HE type detergent.

HE : (2) Tablespoons Per Wash Load

HE 2X (double concentrated) : (1) Tablespoon

HE 3X (triple concentrated) : (1) Teaspoon

Most consumers follow the directions on the bottle or box of detergent--which is normally the correct thing to do. However, the amount recommended in nearly all brands of HE detergent are excessive & incorrect.

Additionally---using the correct amount of HE detergent will end issues with:

1) Musty Odors

2) 'LE" Errors (that can cleared by unplugging the washer)

3) L-O-N-G cycle times (longer than time displayed).
A 51 minute cycle can take 120 minutes to end.

4) Insuffificent Cleaning Results

5) Small water leaks behind the washer at the air vent.
(Suds oozes out during the spin cycle)

May 19, 2010 | Kenmore Washing Machines

1 Answer

Service code 37 ?

a few things cause this error.
If the drain pump is running and the water does not empty on spin but recirculates through the machine, then there is a problem with the diverter valve. If the pumjp is not running but hums, then it is jammed.

If the diverter valve has to be replaced, often the computer also needs replacing as it often gets damaged by the faulty diverter valve wax motor.

Error code 37 is pump blocked. Sound you hear is pump trying to turn. Pump is located under front right hand corner of bowl. Empty as much water out by hand then tip machine back against wall. Sometimes just spinning the pump fan by hand a few times will dislodge the blockage and you will feel it come free. Then stand machine up & advance to final spin & press start. If pump is still blocked then it will have to be removed for cleaning.

You can also try putting it in spin mode to get it started to help remove the blockage.

Please rate my help++++Thanks for using FIXYA

May 16, 2010 | Fisher and Paykel IWL12 Top Load Washer

2 Answers

Top loading intuitive washer says fault code 37

This machine calls this error number for most faults.
So first let us know what stage it stops at.
The most common fault is blockage in the pump.
Remove the power plug, disconnect the 2 water hoses and tilt the machine onto its front.
It is simple to remove and replace. Disconnect the 2 sockets from the pump The pump is held in position by a latch on the left hand side. Depress the latch and twist the pump anti clockwise. Clean out , add a smear of vaseline to the rubber ring.
Reassemble in reverse

Mar 02, 2010 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Getting an FH error code during the cycle count down

The FH code indicates it is not detecting water fill at the flow meter. Since you say that the washer is filling okay, I would check the wiring between the flowmeter and the control board. A common cause of this problem on this machine is the wiring harness jiggling loose. Unplug and reseat the wiring harness and see if it clears up the problem. Also look for and clean out any corrosion build-up where the harness plugs in. Hope this helped and best wishes.

Aug 05, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Fault 37 but pump is clear and does work part of cycle

there is a blocked pressure chamber or switch remove and clean then try again / it is letting to much water in

Jul 31, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Screen has code 37 on it

Hi, welcome!
Code 37 is a "pump blocked error" code. Typically this code is triggered when the machine does not sense a change in the water level when called for. Check for debris caught in the pump, either in the impeller for moving water or in some cases, the external cooling fan impeller (exposed underneath the machine) gets snagged with a piece of fabric softener sheet (such as "bounce") and this will stall the pump and trigger a code 37.

I hope you find this info useful and thanks for using Fixya.

Jan 26, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

Not finding what you are looking for?
Washing Machines Logo

1,837 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Are you a Fisher and Paykel Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides