Question about Xerox Phaser 8560DN Laser Printer

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Xerox phaser 8560 prints blank pages

I thought it was a driver problem but even when you go the the physical printer and print a configuration page, it still shoots out a blank page. it will sometimes faintly show just a trace of ink but nothing like the original document.

obviously it's not out of ink and maintenance kits have been replaced. any other suggestions would be great. thanks.

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  • 2 more comments 
  • chris_huffma Jan 29, 2009

    how deep do i have to go to find the compressor hose?

    i didn't see it after opening the easy access doors.


  • chris_huffma Jan 29, 2009

    how deep do i have to go to find the compressor hose?

    i checked the easy access doors but i haven't tore into it yet. i thought i'd wait and double check first.


  • chris_huffma Jan 29, 2009

    the hose seemed to be good but it went under the hot ink holding tank. so i gave up. i guess we will just have to order another printer.

  • ut_mwbaker Mar 12, 2009

    I have the same problem with the 8560 printing blank pages.. I think it might be because it is in a room that gets down into the upper 50s?? It happened once before and after running, and re-running the cleaning processes about 9 times it finally started working perfectly again.
    This time, however, it is still being stubborn.. and only printing a smear of yellow or magenta - if anything.
    Do the cooler temps make this thing completely useless?

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That's very weird, I have been thinking about your problem a lot.
What I am wondering is if somehow there is a piece of paper between the print head and drum, but that should be moved out of the way by the wiper blade assembly.
There is a compressor that creates the pressure to spray the ink onto the page. That could have failed, or one of the hoses disconnected.
The other thing is the print head itself. But if this was a sudden thing, it really isn't likely the print head jets failed all at once. That would be bizarre considering the amount of jets on that print head.
If there were an electrical problem with the print head, the machine would definitely give you a fault code, and if the print head was not going into the proper position you would no doubt get an 07,xxx.xxx code.
I have to conclude the compressor or a bad or somehow disconnected hose. The compressor is near the ( looking from the front) the right side , near the top rear of the machine, It is a black box and has a hose with a wire wrapping around it.

Posted on Jan 28, 2009

  • Rick Kasper Jan 29, 2009

    You will have to remove the right side cover, There is a screw in on the upper back of the cover and should be one inside front. The front output tray holds the covers together also, so you may have to pop the tabs on it.

    Once you remove the cover it is on the upper rear section of the machine frame.

  • Rick Kasper Jan 30, 2009

    Hey, if you are going to order another printer, Get one of the Phaser DRY INK not solid ink printers. They are 2400x2400 DPI and the toner has been developed where the particles align end to end instead of just random edges. I have worked on numerous color printers copiers and the color and sharpness of that color is amazing, It is actually magazing quality.
    I was nevre a fan of the solid ink printers and until the dry ink phasers have been introduced I was in no way shape or form a Phaser fan. But this new genration of Phaser products, no one, and I mean no one can even come close to the print quality.

    And I do HP, Cannon, Toshiba, Xerox. Just my 2 cents. But for reliability and cost please stay away from the solid ink technology. Although unique, the dry ink printers have now surpassed them in print wuality and 10 times more raliable.,

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