Question about Visioneer OneTouch 8920 Flatbed Scanner

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I've been using this scanner for over a year For some reason, it keeps telling me that scanner is not connected I checked and it's both connected to the USB port and the wall

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  • Roberta Smith
    Roberta Smith May 11, 2010

    unplug the usb and plug it back in... that may fix the issue

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Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

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Here is the link to your drivers and as far as them not having them anymore it might be a cost saving idea.Bad move for customers.There just not carrying a lot of the drivers on the servers for devices that they sold from years prior then 2011.They sold the scanner in 2004 and they should keep they drivers available for a reasonable 25 years it's only data.
good luck hope it helps.
http://members.driverguide.com/driver_search.php?q=Canon+CanoScan+3000ex&si=92bd74e81599e023ef8c5e4d602b0214&st=1311734158&gqm0=Canon+CanoScan+3000ex

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Second check your connection to your computer is it a good cable that your connecting up to your computer with.

Lastly since its been sitting for 5 years it maybe that its dirty internally and the photo eye is jerking across its guides as its scanning. You may want to try removing the glass from the scanner and blowing it out with air to make sure the travel path of the scanner lens is moving smoothly.

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