Question about ScanSoft PaperPort Deluxe 9 (6809A-G00-9.0) for PC

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PaperPort will not open when i try to open it

Looks like it is trying to open then hour glass disappears and program doesn't open. rebooted computer and unplugged scanner from computer

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Microsoft's Groove Folder ruins Paperport.
If you have included Groove Folder when you installed Microsoft Office Ultimate 2007, you will need to remove it ASAP.
Start/ Control Panel/ Add or Remove Programs/ Microsoft Office Ultimate 2007,
then deselect the Grove Folder component to make it a red "X", and let windows do it's thing.
It will take about an hour (!) for windows to unhook this VERY bad software - but Paperport will run again when you are done.

Be sure to set a new restore point for your system after you reboot and test Paperport.

Posted on Feb 14, 2009

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Posted on Jan 02, 2017

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1 Answer

Finding my erased paperport program


Try searching that name in your download file. It should be there or it could be in your programs. Open control panel and search for that program, you will find it. Thank you Malinda and please leave feedback. Let us know?

Jul 13, 2016 | ScanSoft Nuance PaperPort 11 for PC

1 Answer

I have a CD of PaperPort Deluxe 9. Now I have windows 7. How can I upgrfade PaperPort to work?


PaperPort 9 won't work on Windows 7. I tried compatibility mode and it still doesn't work. If you have a son or grandson in full time education you may be able to buy PaperPort 14 from www.software4students,co.uk for a very low price.

Jan 30, 2011 | ScanSoft PaperPort Deluxe 9...

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I have installed PaperPort 11 some time ago and it all worked fine. Recently Paperport started installing after every reboot. The installation fails with the error: 1: The engine of the installscript is...


  1. Open the folder C:\Program Files\Common Files\InstallShield\Driver\ from the machine.
  2. There should be folders with numbers in this Driver folder, for example 6, 7, 8, 9, 10, 1050, 11. Delete these folders.
  3. Download ISScript11.zip.
  4. Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
  5. Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
  6. Now try running PaperPort 11 again. If it still has problems opening, try reinstalling PaperPort 11.

Jan 23, 2011 | ScanSoft Nuance ® PaperPort® 11 Full...

1 Answer

I cant access all the programs in my computer...example, i will open the Paperport prog in my desktop, it wil not open, maybe its because of the virus. How can I remove all virus in my computer? Please...


If you believe it's a virus you caught, I would go to avg.com and download the free AVG antivirus. It's an excellent antivirus for free. Then, after install, be sure to update the virus signatures. Finally, run a complete scan on your C: drive.

Also, have you tried to right click Paperport and choose OPEN instead of double clicking?

Feb 22, 2010 | Computers & Internet

1 Answer

I operate Windows 7 and installed Paperport 11. I want to scan documents from another program, like WORD. In the printer drop down you are supposed to see: Paperport Black & White as well as Paperport...


This type of information (different ways to scan) come through the software. I'm pretty sure you will not be able to do this by the (add printer) method. I would uninstall the Paperport driver from your computer, then reinstall, and try to use the "advanced" method to see if it will allow you to add those two. I have found if scanning ability shows up in one Microsoft Office product, it will show up in another. Plus, my photo processing program will show the same ability.

Nov 30, 2017 | ScanSoft Nuance PaperPort 11 for PC

1 Answer

Hello!. when I open paperport it does no recognise the scanner Kyocera. up to recently, my Vaio PC, connected to the Kyocera scanner, printer, automatically recognised the printer. now it doesn´t.


Normally there is a feature that is called "repair" on the software, try that.

If it is not working try to uninstall the software restart the computer and reinstall the software

Aug 20, 2009 | ScanSoft Computers & Internet

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I am trying to install Paperport 9.0, which I once had on another computer. Each time the Wizard stops installation with an 'Paperport 9.0 Inside Information' with an error sign: Internal Error 2723 New...


Unfortunately, the newer version of PaperPort has left the traces in the registry. You can try to manually search and edit the registry or try one of the PaperPort Removal Tool options.

Backup your computer before trying the following steps. To edit the registry, make sure that you are using the account with Administrator privileges. Click Start and choose Run (for Windows versions 7 and down). For Windows 8, 8.1 and 10, click the Start button and type run. (With Windows 10, you can also right click on the Start button and choose Run.) Type in regedit. Use the Edit > Find command to search for PaperPort keys. Export the key to a file with the File > Export command. Then delete the key. You will need to restart the computer after closing regedit to load the new registry.

Alternatively, try one of the Nuance PaperPort removal tools. See http://nuance.custhelp.com/app/answers/list//p/26/kw/What%20are%20you%20looking%20for?#s=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 . for links to the removal tool for various versions of PaperPort. Note: if you have a CD with PaperPort 9, it will have the PaperPort 9 removal tool in a sub-directory. You will need administrator privileges to run the removal tools. This is a much safer option than regedit for most users. However, you need to know which version of PaperPort was installed. I'd try the PaperPort 9 unistall tool first. The last time PaperPort was installed, the system probably checked for updates and some patches were applied.

I hope this helps. You may want to clear the temporary files as well by using a Disk cleanup option. From File Explorer, right click on the hard drive icon and choose Properties. In the General tab, you will see an option for Disk Cleanup. After doing a basic cleanup, consider going back and press the Clean Up System Files button to get rid of more temporary files.

Cindy Wells

Jan 20, 2018 | Office Equipment & Supplies

1 Answer

Resetting PaperPort after paper jam


I found the solution to this problem. Whenever the paper jammed in the feed tray, I was pulling the jammed paper out without opening the door of the feed tray. Apparently, PaperPort gets confused and does not know how to proceed. Now when I get a paper jam, I open the door of the feed tray, take out the paper, click on the paper jam error message in PaperPort, reset the paper in the feed tray, and then hit "scan." Works like a charm.

Sep 30, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Color printing problem


You probably set the grayscale option in a program. When you start to prin and want color, you should be able to click on properties on the print screen and will see an option to change to color.

May 15, 2017 | Brother MFC 210C All-In-One InkJet Printer

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