I cleared a paper jam, but the alarm light will not go out and I cannot copy. I can fax, but really need to copy. The message "Rec. paper jam" is still displayed, but there is no jam anyone can find anywhere.
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Re: Rec paper jam message.
I suggest you get a sheet of Card Stock (Heavypaper) and place it in the feed way. Then press the printbutton applying a slight amount of pressure on the Card Stock so itwill feed through the printer. The reason for this is in some cases Ihave been able to clear the paper track of debris that was deposited thereover time. Worth a try, as I have fixed a number of printers thisway, saving costly repairs. Hope this helps.Bud
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Sometimes the plain paper in the tray underneath upsets the whole machine.
Open up the top of the machine, as if you were going to change the toner cartridge. Pull out the cartridge carefully to mae sure that there is not a piece of paper jameed underneath. Replace the catridge and close the top of the machine. when you close the top 'door' the machine will make a noise as if it is resetting itself - the 'jam' display may or may not clear at this point. Next, pull out the paper tray. You will need to stoop down to look into the gap where the tray normally sits. If there is a piece of paper jammed at the back this will need to be carefully removed. If you pull it out make sure there a re no fragments left int he machine - you can check this by oepning out the piece of paper removed and see if there are any pieces missing.
Finally, if all is clear, replace the paper tray (it would be worth topping up your supply of paper as the 'jam' message sometimes comes up when the machine has a low paper supply.
Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
Either in the paper path or in the scanner.
there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
This means your rollers are either dirty or damaged. The same thing happened to my Lexmark printer and they told me to clean the rollers. Nothing happened it still was messed up so they just sent me a new one...