Question about Xerox Phaser 6360 Laser Printer

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Not printing cyan on xerox 6360

Color cyan is missing on image or print quality

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  • Xerox Master
  • 32,281 Answers

INK PROBLEM
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

Posted on Jan 22, 2013

  • Glen Stark
    Glen Stark Jan 13, 2015

    Dear Xerox Master, The Xerox 6360 is NOT an inkjet!!

×

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Posted on Jan 02, 2017

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SOURCE: the black print jobs have a shadow about 3 inches down the page

I had replaced the fuser - no improvement. I removed the fuser, imaging unit & transfer roller. CAREFULLY using a vacuum cleaner I cleaned all units and the internals of the printer, rotating the roller on the imaging unit to clean all parts. (Warning Place Imaging unit on paper as toner escapes) After a few test prints the page cleared and duplicate ghosting cleared.

Posted on May 08, 2010

  • 159 Answers

SOURCE: Xerox Phaser 6360 Black Toner prints Light Grey

I have had to repair a few of these. Take off the sides and back of the 6360. You'll see the hoses that feed into the laser. The black one becomes unplugged from the laser. All you have to do is plug it back in. The next step can be kinda messy. Take out the black toner cartridge, and spin the motor backwards. You'll know you're going the right way because it won't turn the other way. Cycle the gear where the toner sits for about 2 revolutions. Reassemble and you should be good to go!

This thing took me 6 days to figure out the first time. Haha!

Please vote on my solution! Thanks!

Posted on Oct 26, 2009

  • 2072 Answers

SOURCE: xerox Phaser 6120 color problems

I am running this one and I perplexed by what your saying.
Although I will offer some ideas.
I am running through my mind why the label would only affect the colors.
So some of what I am saying here is thinking.
That is a carousel color printer, and the label is confusing me, mainly since you said black is fine.
I can understand one color being off with the third party toners, but not all 3.
What you are having in some way has to be a contact issue, as if a piece of the label would up on a ground contact.
I would first try removing the transfer assembly, all the toners and the imaging unit, and carefully inspect for another piece of label.
Look at all the metal contacts on the cartridges and internally to the machine, see if one is dirty or somehow bent.
Go into you menus and run a color calibration series, and also do a memory clear, and NVM/NVRAM reset. But before you do any resets print out a configuration page to confirm your addressing if your using an Ethernet cable.
USB wont make a difference.
The reason I suggest the resets and calibrations is the label could have caused some high voltage arching and therefore corruption.
But, then again, why wouldn't that affect black and white. What does black graphics look like?
This one is making my mind spin.
Calibration makes sense because you say you have wrong color substitution, yet doesn't address streaky appearance That to me suggests a bad ground contact, But why only bad in color LOL.Ahhhh you have me nutty with this one. LOL.
I keep migrating back to software corruption or mis calibration.
Let me know if this makes sense or helps. Reading your problem makes me want to see this one.
Anyhow let me know if my rambling, which is rare helps.

Posted on Mar 14, 2008

  • 2072 Answers

SOURCE: Xerox Phaser 8500 color issue

In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Posted on Apr 07, 2008

  • 32 Answers

SOURCE: Xerox Phaser 8560 Color not correct

the problem is not with the printer but it is with the ink that might be damaged, this is located inside the printer

Posted on Dec 01, 2009

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I have a Xerox Phaser 6360 that one day just stopped printing yellow, despite having plenty of ink. Xerox told me I needed a new imaging unit, so I replaced it, but it didn't help. I put the old one back...


Your machine uses solid ink wax blocks. So no calibration is necessary. Does the self test print look good. I suspected not.
Check out the Xerox.com website. It could be a problem as you machine is no longer sold.
Sorry.

Oct 16, 2013 | Xerox Phaser 6360 Laser Printer

1 Answer

My Xerox Phaser 8560 is not printing the red properly. It comes out more llike a brown. The light blue comes as a teal and bubble gum pink comes out like a light pale plum. Peach comes out as beige. Is...


Solution : Print the Troubleshooting Print Quality Pages and Make Sure the Colors Are Accurate CAUTION: Use of inks other than Genuine Xerox Solid Ink may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. The Xerox Warranty, Service Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer.
To print the Troubleshooting Print Quality pages:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Problems], and then press the [OK] button to print the test pages.
  4. Go through the pages and find the Light Stripes Test page.

    For each color, remove an unused solid ink stick from the printer, and then use the ink stick to make a mark of color next to the corresponding color on the printed page. If the colors do not closely match, that color will need to be purged from the print head. Continue with step 6 if the colors do not closely match.
  5. NOTE: If the colors do closely match, the problem is not related to the printer's hardware. There is no hardware adjustment available on the Control Panel for calibrating individual colors.

  6. Create a document consisting of a full page (100% fill) of the color not printing correctly, or download and use one of the resource files provided in the table below. For example, if cyan ink is actually printing black, create a document that is a solid fill of cyan, or download and open the Cyan fill page provided in the table below.

    IMPORTANT: Make sure to set the Print Quality mode in the print driver to "Standard" and the TekColor Correction to "None" before performing the next step. This will allow the job to purge only the problem color. Other settings may cause the printer to use a percentage of the other ink sticks.

  7. Print approximately 50 - 100 pages of the document, as necessary, until the printed color returns to normal.
IF THAT DOESN'T SOLVE THE PROBLEM TRY THIS: http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=156,E=0000000002703198886,K=8233,Sxi=10,Solution=obj(964)

May 27, 2011 | Xerox Phaser 8560N Laser Printer

1 Answer

Lines on print. There's are three lines on picture print only. Can't see the line on document. It's about 1/4 inch wide and going throught top to bottom.


Have ou gone into your menus. Into troubleshooting, then image quality.
You will want to run both the eliminate light stripes and eliminate smears procedures. that will purge the print head, blow air through the jets and hopefully resolve the problem. I do believe the 8550 has a Jet Substitutin procedure where you can do a workaround and make other jets make up for the light areas.
here are some directions, Will forward more

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
  4. Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

    WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.

  5. Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's clear rubber wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.


  6. 8500-wiper-blade-clean.jpg

  7. Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.
To clean the printhead using the basic eliminate light stripes procedure:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.


  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. See the Related Items below.

Feb 05, 2010 | Xerox Phaser 8550DP Printer

2 Answers

The alignment is off. What shoudl we do?


under your image quality under copy mode adjust yout image shift of your x and y axis..play around with it until it aligns up

Nov 05, 2009 | Xerox Phaser 6360 Laser Printer

1 Answer

I have a Xerox Phaser 8400 with image problems. After power up it prints a Startup Page - That page is black text which faded and slightly distorted in some areas and in areas that are in Color only...


What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem.
You can try googling. Phaser printer print heads or phaser printheads.
There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head.
Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads.
Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP.
The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.

Feb 27, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Pages printing blank


Resolving white, light lines or streaks (eliminate light stripes)

From the printer, print the Troubleshooting Print Quality Pages.
With Troubleshooting highlighted, press the OK button.
Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.

Scroll to Troubleshooting Print Quality Page. Press OK.
Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).

Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.

Dec 20, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Printer shows no errors


Is that problem just for that color black? sounds like you might have a bad image unit or developer. You can start out by switching the image units.. switch the Cyan image unit to the Black and the Black back to the Cyan. Print out a solid color page on the trouble shooting menu. If the Cyan prints out bad you have a bad image unit . If Black still comes out splattered then it might be the developer. We always call this company called www.Iteminc.com for support and parts instead of xerox. They have good techninicians. Almost all my answer have come from here. well good luck

Nov 06, 2008 | Xerox Phaser 7750DN Laser Printer

1 Answer

Ink in blue slot is not dissolving


If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.

You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.

Hope this helps,
Dan

Oct 28, 2008 | Xerox Phaser 8500/DN Printer

2 Answers

Cyan is not working or printed over pages


Hi, Have you checked your cyan imaging unit? 
R

Jun 18, 2008 | Xerox Phaser 7760/YDX Laser Printer

1 Answer

Xerox Phaser 6250 started printing bad


That really sounds like the imaging unit cleaner has an issue.
If you have one try the imaging unit, I really suspect that is your problem.
Black is Faded or Missing Step 1 Clean the Laser Windows and Remove Excess Toner From the Imaging Unit Step 2 Check or Replace the Imaging Unit Gear Retaining Pin Step 3 Replace the Imaging Unit (installation instructions) ic-film.gif
See if this link works. Xerox is infameous for these not working.
http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=842,E=0000000000019251353,K=6024,Sxi=13,Case=obj(19377)

Apr 08, 2008 | Xerox Phaser 6250DP Laser Printer

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