Question about Canon C3380i Color Copier

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Canon IR 3380i Error code#E000674-0008

This error code popped up on our copier this morning. We're having trouble figuring out what it is? Our business depends on this all-in-one system, any ideas? Thanks Dan

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  • Nynrz01 Jan 28, 2009

    Thanks, we had a tech come out and it turned out to be a loose connection on the fax board internally. I appreciate everybodys help in this matter.

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Fax board communication error try turning off copier then unplug it for 5 min turn on if code comes back it designates a problem with your fax board.

Posted on Jan 27, 2009

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To get into service mode.....
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Service Bulletin
Issued by Canon Europa N.V. Copier Color
HARDWARE
Revised:
Addition of the Affected Machines
Location:
Hopper Assembly
Subject:
Measures against E025 error due to toner leak
Detail:
<Symptom>
The toner leaking from the toner cartridge flows onto the inside toner sensor (PS3/PS4/PS5/PS6), causing erroneous
detection and E025 error (Error in the toner motor).
Model:
iRC2380i
iRC2880
iRC2880i
iRC3080
iRC3080i
iRC3380
iRC3380i
iRC3580
iRC3580i
Ref No.:
iRC3380-023 Rev. 2
(F2-T01-NO1-10097-03)
Date:
January, 2009
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<Factory Measures>
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P-1 Position where the toner cartridge is installed
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Points to Note About Service Work:
When the front unit cable guide is replaced, implement periodic cleaning (every year) for the area around the photo
sensor (PS3/PS4/PS5/PS6).
For the affected machines or later, implement periodic cleaning (every two years) for the area around the photo
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Service Parts:
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P-2 GUIDE, UNIT CABLE, FRONT
[2] Change Point
Parts Number Description Q'ty Interchange
ability Fig No.
Old FC6-9380-000 GUIDE, UNIT CABLE,
FRONT 1->0 N
620
New FC6-9380-010 GUIDE, UNIT CABLE,
FRONT 0->
and later IR C3580 230V EUR : CZS00218 and later
IR C3580I 230V EUR : CZT04670 and later IR C3580 230V : CZU00011 and later
IR C3580I 230V : CZY00752 and later IR C3580I 230V AU : CZZ00857 and later
IR C3080 UL 120V : DBE01554 and later IR C3080I UL 120V : DBF02861 and later
IR C3080 230V EUR : DBM00294 and later IR C3080I 230V EUR : DBN10330 and later
IR C3080 230V : DBT00011 and later IR C3080I 230V : DBU00714 and later
IR C3080I 230V AU : DBV01085 and later IR C2550 UL 120V : DCA03694 and later
IR C2380I 230V EUR : DCF16473 and later IR C2550I 230V : DCK00864 and later
IR C2550I 230V AU : DCL01033 and later

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CanonPC6RE


I don't know if this addresses your problem, but check this link. If Canon has not already repaired your unit (since September 2006), they may help you out.

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