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Re: Paper drawer is stuck open
Please pull out the tray.
Check if the rear end fence is out of place.
If so, please remove the metal plate with the spring, remove the gear in the middle of the tray (below the metal plate) and reposition correctly in its place the rear and front end fences.
Then try closing the tray.
Good luck and please rate me, thanks.
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Look if the real paper jam had occurred then probably still the paper might have been left in the cartridge area. or mostly when the jam has taken place it might have let the sensor flag stuck then inspect closely and release it manually by pulling it down or upwards. Use a spot light to see it clearly near the toner cartridge are and also in the paper tray area.
This code is for LCT (Large Capacity Tray) lock release failure. This means there is a problem with the LCT, usually the large paper drawer at the bottom. This code is usually reset by opening then closing the front door. Sometimes turning off then on the main power switch on the right side will clear it. Try releasing the LCT and get it open. Then check the paper in the tray. Most of the time when there are problems with these LCT's it is because too much paper has been loaded or it has been loaded improperly. If you get it open, remove all paper. Then load smaller amounts of paper at a time to insure that it is loaded perfectly. Only load the tray half full at first and then close the drawer and allow it to lift. Then make a copy from that drawer to be sure it feeds paper. Then release the drawer again and finish loading if you want. If you continue to have the code then you can leave the drawer open an inch or so to de-activate it so you can still use the printer from the other drawers until you can get a technician out ot service it.
Good Luck and Thank You for using Fixya.
Most C0900 range codes and specifically the 990 code refers to paper tray lifting. Pull out the paper drawers and check all the paper. Reload all the trays carefully. Then open/close the front door or turn off/on the machine to reset. If the code goes away great. If not then open all of the paper drawers, reset the code with the drawers OPEN. Then close each drawer 1 at a time waiting 30 seconds between each drawer closing. Once you close a drawer the code will come up within about 10 seconds. This will tell you which drawer is causing the issue. You can leave it out a bit so you can use the machine until you either find the issue with the tray or get a service guy out to fix it.
Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:
1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer
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The machine keeps track of what paper was reqested last, and asks you to change paper if the new job is different. I get the "put media" message and have to open and close the drawer if my next print job requests a different paper. So I suggest you gently open and slam the drawer a couple of times, or see if you can find the sensor switch that monitors whether the drawer is open. Also check if your paper guides in the drawer are clicked in place.