Question about MGA Entertainment Bratz TV

4 Answers

Sound but no picture

We recently ordered a bratz tv, model 309321, and it has sound but no picture. We are wondering if maybe the picture tube got messed up during shipping. If anyone has any ideas, please let us know. My daughter is upset that her Christmas present did not even work.

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  • MGA Entertai... Master
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Try using the input selector, and also try unplugging TV from main , waiting ten minutes, and plugging back.

If this does not work, then there is an internal fault. Probably the unit has been damaged during shipping.

In that case contact immediately the seller and ask a replacement.

Posted on Jan 27, 2009

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  • Master
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Hi and welcome to FixYa,

Since the unit is new, the normally suggested option is to seek warranty repair.

If however you would like to perform some checks of your own, then visual inspection is required. This would mean removing the rear cover with the unit unplug and looking over for anything out of the ordinary. Common jarring problems are:

  • detached rear PCB (printed circuit board) from the pins of the very rear of the CRT;
  • loose connector(s);
  • mis-aligned, dislocated, warped or punctured main board.
Pls exercise caution as all TV units retains electrical power even when unplug for some time.

Inidentally, the only probable physical damage that the CRT could sustain while in transit would be a broken neck. However in most instances, there would be slight circular discoloration on the front screen.

Pls post back updates. Good luck and thank you for using FixYa.

Posted on Jan 27, 2009

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  • Master
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Welcome to Fixya! That is Exactly what happened. The only Solution for repair would be an Exchange as Repair would cost as much as the TV did. Please Rate my Response, I need all the Help That I can Get! Thanks!

Posted on Jan 27, 2009

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  • Master
  • 15,935 Answers

Yes, the CRT tube has failed, please return it under warranty.

Posted on Jan 27, 2009

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