Question about Canon PIXMA Office Equipment & Supplies

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Scanner does not scan MX890

Hi, I just purchased this printer on Amazon and having trouble with it from the start. I am trying to scan a document into the computer and when I feed it through ADF and initiate the scan from the computer, it pulls the document in and says "Scanning document" on LCD but then gets stuck for quite a while. After waiting for about half an hour, it spits the paper with no results. I tried to go to windows scan and fax but it says no scanner was detected. Please let me know what can be done to solve this issue.

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  • Dmitriy Mastov
    Dmitriy Mastov Jan 22, 2013

    Also of note, FAX and print works fine as I am able to see the faxed documents as well as printed pages. Copier also works fine.

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1 Answer

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  • Canon Master
  • 1,679 Answers

Hi,

you need to Reinstall the scan drivers, It will fix the issue

Regards,
Sean

Posted on Jan 22, 2013

  • 1 more comment 
  • Dmitriy Mastov
    Dmitriy Mastov Jan 22, 2013

    Sean, I reinstalled the drivers from the disk but the same thing happened. I am not sure how to reinstall just the scan drivers.

  • ONE-Touch-Solution
    ONE-Touch-Solution Jan 22, 2013

    Try connecting the printer directly to wall outlet if you have connected it to surge protector

  • Dmitriy Mastov
    Dmitriy Mastov Jan 23, 2013

    This did not help. Again, as I said before, everything except scanning works fine. I think I might need a scan driver from somewhere.

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Posted on Jan 02, 2017

  • 1894 Answers

SOURCE: Problem with scanning both from the auto feeder and from scanner glass

this is what HP has to say

This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:

  • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
  • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
  • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
  • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
  • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
  1. Raise the cover of the product.
  1. Check inside for loose or broken parts.
  2. If there are broken parts, the product needs to be serviced.
  3. Step two: Make sure that accessories are installed correctly
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Remove the power cord from the back of the product and unplug the power cord from the power source.
  3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
  4. Plug the power cord into the back of the product and plug the power cord back into the power source.
  5. Press the power button (c00636182.gif ) to turn on the product.
  6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
  7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
  8. If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord from the wall outlet and from the back of the product.
  4. Wait a couple of minutes to allow static to be discharged.
  5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
  6. Connect the product to a different USB port.
  7. Turn on the computer.
  8. Press the power button (c00636182.gif ) to turn on the product.
  9. If the noise persists, service the product.
Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door.
  4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    1. Make sure that the ink cartridges are locked into the carriage and have not come loose. Also make sure that there are no obstructions under or around the carriage to prevent it from moving.
    2. Close the product cover and reconnect the power cord.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. If the noise persists, proceed to the next step.
    5. Step six: Plug the product into a wall outlet
    If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
    1. Unplug the power cord from any power strips or surge protectors.
    2. Plug the power cord directly into a wall outlet instead.
    3. Press the power button (c00636182.gif ) to turn on the product. If the noise persists, proceed to the next step. If the noise stops when plugged directly into a wall outlet, the power strip or surge protector might not be allowing sufficient voltage to reach the product and might need to be replaced.
    Step eight: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Comments by scrodamoon in premium

    Posted on Aug 05, 2008

    • 1 Answer

    SOURCE: HP Photosmart 3210xi Scanning Issue

    no scan options refer to device documentation to troubleshoot

    Posted on Jul 31, 2008

    kehalim
    • 55 Answers

    SOURCE: ADF Document Jammed

    Have you tried manually rotating the ADF wheel back and forth, sometimes the sensors are OK but the rotators lose grip.

    Posted on Oct 23, 2007

    • 26 Answers

    SOURCE: Scanner not detected by Microsoft Office Document Scanning

    1) Install the Microsoft Office Document Imaging feature by following the steps
    given below:

    1) Go to Start -> Control Panel.
    2) Click the Add or Remove Programs.
    3) Select the Microsoft Office Professional Edition 2003 and click the Change
    button.
    4) Click the Add or Remove Features and click on Next.
    5) Select the Choose advanced customization of applications checkbox and click
    Next.
    6) Click on the Office Tools -> Microsoft Office Document Imaging -> Scanning, OCR
    and Indexing Service Filter.
    7) Select Run all from My Computer, insert the Office installation CD, and the
    feature is installed.

    Posted on Apr 11, 2009

    • 6 Answers

    SOURCE: Same Problem with HP L7680 All-In-One ADF

    ok this is a very common but critical problem because most of the time you have to replace the complete printer

    now how to clear the paper jam issue in the adf:
    try to open the adf and then try to clean the rollers on the adf and then try to clean the seperator pad as well
    try to follow this link :
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01110425&lc=en&dlc=en&cc=us&lang=en&product=2512009
    this will help u a lot..........

    Posted on Sep 20, 2009

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    3 Answers

    How do i scan a document?


    Hi, it all depends on the printer your using.

    How to Scan a Document on a Multi-Function Printer

    A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:


    Connect your multi-function printer and computer. Power them up.

    Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

    Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

    Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

    Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

    Press the scan button to start the process. This can be done on the printer itself or on the computer.

    Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

    Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.



    Tips & Warnings

    Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

    Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

    Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.



    ....How to Scan a Document on an All-in-One Printer?

    Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

    Turn on your all-in-one printer and computer. Check the connections between the two machines.

    Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

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    Close the printer's document lid slowly so the document does not shift position.

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    Push the scan button. You may have to do this on the printer itself or on your computer.

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    Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

    Accept the scan and save. Return the original document to a safe location.

    Hope it helps..

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    Hi, i have never scanned a document but i need to, how do i do it please


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