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Keyboard stops responding after a powersave on laptop ACER 5715Z

Hi!
On my laptop ACER ASPIRE 5715Z the keyboard stops working after waking-up after entering the powersave "sleep" state.

I have to reboot the system and then the keyboard starts working again.

I tried to find some hints on internet and I asked the call center here in Italy but I did not find anything useful.

Operating system is Windows Vista with all the hotfix and service pack 1 updated online using "Windows Update".

Can anybody help with any suggestions? Thanks in advance!

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The issue is that several of the Acer software products don't support Vista. You need to remove these programs.

Follow the instructions in this link
http://global.acer.com/support/winvista/t-faq.htm

Due to architectural changes to Windows Vista®,some Acer applications are not supported anymore. Below is a summary ofthese applications. Uninstall these applications before the upgrade.

Acer eRecovery Management The new version of Acer eRecovery Management, which is compatible with Windows Vista®,requires repartitioning your hard disk drive, causing data loss. As aresult, the Wizard will not reinstall the new version of eRecovery onyour computer under Windows Vista®. However, you will be able to find similar features in the built-in Backup Utility of Windows Vista®, including full system volume backup to a HDD or CD/DVD. Acer eAcoustics Management Windows Vista® supports similar functions of eAcoustics so Acer will no longer provide this utility for Windows Vista®. Acer ePresentation Management You can easily manage your external monitor settings via Windows Vista® Mobility Center. As a result, we do not support an upgrade to Acer ePresentation Management. Acer ePower Management Due to architectural changes to Windows Vista®,Acer ePower Management cannot be upgraded for some models. However, youcan easily manage your power settings via Windows Vista® Mobility Center instead. Acer ePerformance Management For notebooks only. Since Windows Vista® provides similar resource management functionalities, we will no longer provide this for notebook models with Windows Vista®. Acer Arcade™ Deluxe 3.x
Acer eNet Management 1.x
Acer eDataSecurity Management 1.x Due to architectural changes to Windows Vista®, these applications cannot be upgraded.

Alternately (not recommended) you can change your settings with the following method. I would recommend removing all the Acer software though as keeping them might cause problems.

Check under Advanced Power Options-> Multimedia Setting -> When Sharing Media. By default onBattery and Plugged is set to "Allow the computer to enter AwayMode" Changing this setting to "Allow Computer to sleep" should solve theproblem. On Battery the Away Mode "does" allow the computer to sleepproperly.


Posted on Jan 27, 2009

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