Question about Magicard Rio Card Printer

1 Answer

File Error (c600)

Hi,

Today, the ribbon snapped in our Rio, which i fixed the usual way by rejoining the rollers. But since i have done this, i am unable to print any cards, although there is no warning lights and the status monitor indicates as "Ready".

I have tried reinstalling the drivers and printer software with the newest software available on the Magicard website but still no printing.

I think it is some sort of communications error because after 5 mins of doing nothing i get the error c600 (file error).

Any advice would be great.

Thanks in advanced.
Richard Watson.

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Hi There,

I'm sure this must be a coincidence.

When the ribbon snapped, did the printer report and 'Out of dye film' error on the PC (via the Status Monitor)?

Did you install the latest version of the driver (V6.02 is compatible with both Rio 1 and Rio 2)?

You can download this here;

http://www.magicardonline.net

Just enter your printer's serial number in the QuickSearch box.

If you are updating to a later driver version, please make sure you choose 'Update driver files' rather than 'Add a printer when give the choice (you will need to restart your PC).

I hope this helps.

Regards,

MC.

Posted on Mar 31, 2009

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1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
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