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If you plug your Zen to a PC and connect to the autodetect feature of Creative Labs at the below link you then can download the manual, use the knowledgebase, read the FAQ and even update the firmware and drivers for it. http://support.creative.com/downloads/SoftwareAutoUpdate.aspx I hope I helped you Regards, PDG
it's very easy. attach to PC and drag and drop albums in folders to the player (probably shows as drive 'E' or 'G'.
safely remove from PC and then insert headphone. press the pause/play button on the back to play.( a blue light will show-make sure to charge it up well on the PC!!)
press the track forward or track back to change tracks. hold these to higher and lower volume.
will turn off automatically on pause after a while( blue light will go out)
the same problem happened with my left control button. i couldnt turn back to the song. so i tried clicking the button several times turning the power on/off. eventually within about a week the button worked again. hope i helped in some way.