Question about HP Pavilion a1410n (ER890AA) PC Desktop

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Unhandled Exception c0000005 at address: 100016b8

Whenever i boot to windows i get this error msg due to which i get an entirely black screen and the whole system just freezes...not able to do anything...only thing that could be done is to power it down and again reattempt to start it on....could you tell me how can i get rid of this????

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  • Anonymous Mar 18, 2014

    why Unhandled Exception: c0000005 At address: 006013f2


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--------------------------- Unhandled Exception --------------------------- Unhandled exception: c0000005 At address: 004dfb50
--------------------------- OK ---------------------------

Posted on Oct 07, 2010

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Attempt to successfully boot into Safe Mode With Networking (Tap the F8 button right after you turn on the computer until you get to a menu screen on a black background and use the arrow keys on the keyboard to select Safe Mode With Networking). If you can get to your Windows Desktop in Safe Mode, then the problem may be with a software that is on the computer. Do you have something on the computer called Delfin Media Viewer?

Steps from Microsoft's website:

To resolve this issue, follow these steps (if you successfully booted into Safe Mode):

  1. Remove DelFin Media Viewer from your computer according to the DelFin Media Viewer's manufacturer's instructions. For help with removing DelFin Media Viewer, contact the manufacturer, the DelFin Project, Inc. To do this, visit the following DelFin Web site: (
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate the Run registry key in the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
  4. Delete the Pgmonitr.exe string value. It may also be listed as DelFin Media Viewer in the Run list.
  5. Quit Registry Editor.
  6. Restart your computer
****IMPORTANT**** If you are uncomfortable with the registry get someone knowledgable to help you. Changing/Deleting anything in the registry can cause serious problems to your Operating System. Please back up your registry before making any changes by:

Click File
Choose Export
Create a name for the backup like - regbackup and save it to your C:\Drive
Click the button below that for ALL
Then Click Save

If you do not have the Delfina Media Viewer you may need to check your startup items. Click Start, then click Run and type in msconfig. A new Window will open up and then click the Startup Tab. You will ahve a list of programs that all start when Windows starts. You may need to go down the list and uncheck them one by one and reboot after each one to see if it is one of these that is causing the freeze. Also note, if you don't recognize the name of something in the list, Do Not uncheck it as you may disable start-up items the computer needs. Just uncheck progams that you recognize the name of.

As a last resort, you can restore your comptuer to a date when the computer was working properly.

Click Start
All Programs
System Tools
System Restore
Choose Restore My Computer to An Earlier Time
Choose the Date/Time closest to the time you remember the computer working properly, preferably one named "System Checkpoint"
Click Next, computer will reboot and attempt to restore it to the Date and Time you selected.

Posted on Jan 28, 2009

  • Ryan Stiers
    Ryan Stiers Feb 04, 2009

    Please let me know if this solution worked for you.


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