Question about Xerox Phaser 7750DN Laser Printer

2 Answers

Can't get my 7750dn to connect to my network

I bought a used 7750dn and can't get it to connect to my network. When I use DHCP/BOOTP server and Auto IP, the printer selects the ip address 168.254.160.83 which is outside my Routers DHCP range. Also not getting any solid lights from the ethernet port. I've also tried manually entering the ip address, but it's still not appearing on the network. Help would be greatly appreciated. Thanks

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  • fixya967 Jan 27, 2009

    I've downloaded and used the instructions & have the "auto IP" & "DHCP/BOOTP" set to manual, but still no luck

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Maybe you should try a diffrent image control board if available. Also make sure you cleared out the NVRAM because if you have the old IP address from the owner before you it won't work. Call this company that does almost only xerox printers services. www.Iteminc.com is their website I don't know their number but man they got good techs. Hopes this helps and good luck :)

Posted on Mar 16, 2009

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I am not sure why I can't copy and paste the instructions.
You can go to Xerox.com, then click on support and drivers. In the search box type in 7750 then go to the troubleshooting area and type in the search sett up IP and the instructions will be there.
I am sorry, I have tries numerious times to past and send it on here but for some reason it wil not send.
Be sure though, when you get into the network settings, set the DHCP to Manual or static, which ever it says. Don't leave it on Auto,change it to Manual and that way the address will not change.

Posted on Jan 27, 2009

  • Rick Kasper Jan 27, 2009

    Call 1-800-821-2797 and ask for second level support.

    There is something small not happening.

    Can you ping the printer? If you can ping it and the network is not faulting out, the machine should be fine. Those network boards are really finicky if there are problems on them.

    I have never seen one not accept an IP address. That machine has a very stable network board and hard drive.

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Dynamic addressing (BOOTP/DHCP)
To have a TCP/IP address assigned automatically by the server, take the
following steps:
1. Press Menu until Network Setup appears on the top line of the display.
2. Press the scroll button ( or ) until "Config Network" appears and press
Enter.
3. Press Enter when "TCP/IP" appears.
4. Press the scroll button ( or ) until "DHCP" or "BOOTP" appears and
press Enter.
5. Press Stop/Clear to return to Standby mode.
Static addressing
To enter a TCP/IP address from your machine's control panel, take the
following steps:
1. Press Menu until "Network Setup" appears on the top line of the display.
2. Press the scroll button ( or ) until "Config Network" appears and press
Enter.
3. Press Enter when "TCP/IP" appears.
4. Press Enter when "Manual" appears.
5. Press Enter when "IP Address" appears.
6. Enter a byte between 0 and 255 using the number keypad and press the
scroll button ( or ) to move between bytes.
7. Repeat this to complete the address from the 1st byte to the 4th byte.
8. When you have finished, press Enter.

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First, make sure your Router is configured for DHCP, and the Printer is plugged into the Router using a Network Cable. Also, make sure the Activity light on your Router is On for the Port that your plugged the Printer into.

Configuring TCP/IP parameters
You can use the printer control panel to configure the following TCP/IP parameters:
  • usage of the BOOTP file for configuration parameters (the default is to use the BOOTP file)
  • IP address (4 bytes)
  • subnet mask (4 bytes)
  • default gateway (4 bytes)
  • TCP/IP connection timeout (in seconds)
Note: Do not disable BOOTP if you will be using RARP or DHCP to configure TCP/IP parameters.

To automatically configure TCP/IP parameters from the printer control panel:
1. Press the Check Mark button to enter the MENUS.
2. Press the Down Arrow to highlight CONFIGURE DEVICE.
3. Press the Check Mark button to select CONFIGURE DEVICE.
4. Press the Down Arrow to highlight I/O.
5. Press the Check Mark button to select I/O.
6. Press the Down Arrow to highlight EIO X (where X = 1, 2, or 3).
7. Press the Check Mark button to select EIO X.
8. Press the Down Arrow to highlight AUTO.
9. Press the Check Mark button to select AUTO.
10. Press the PAUSE/RESUME button to return to the READY state.

Here is your Manual, with more information about Network Configuration:
http://business.fsu.edu/tech/printermanuals/laserprinters/HP4600.pdf

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The ip address conflict is likely caused by a manual IP address that is entered into the printer that is overlapping with an automatic address that your router is giving out. Either switch your printer to DHCP so it gets an automatic address, or reserve the address in the router's DHCP list or pick a manual address to assign that is outside of the range of the DHCP server. Most router will start at address XXX.XXX.XXX.100 so if you pick an address between 20 and 40 then you should not have any more issues with conflicts.

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Configuring DHCP/BOOTP
To enable or disable DHCP/BOOTP, use one of the following methods:
• Web Image Monitor SP 3300 Series: Select Network Settings >
TCP/IP and select DHCP or BOOTP from the IP Address Assignment
Method list.
Creating a Standard TCP/IP port
1 In Windows XP, click Start > Printers and Faxes.
In Windows 2000/Windows Server 2003, click Start > Settings >
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In Windows Vista, click Control Panel > Hardware and Sound >
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2 Click Add a printer or double-click Add printer, and then Next.
3 Click Local printer attached to this computer and then Next.
Make sure that Automatically detect and install my Plug and
Play printer. is not selected.
4 Click Create a new port, select Standard TCP/IP Port from the
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5 Click Next.
6 Enter the IP address or DNS name of your network printer and click
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7 Follow the instructions on the screen to complete installation.
Now, you can select your printer from the Print Setup dialogue box.

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Hi admin30:
Here is some info for you.
EIO menu (networked printers)
The EIO (enhanced input/output) menu appears only when an EIO device is installed in an EIO slot
on the printer (such as an HP JetDirect print server). The items in the menu depend on the particular
accessory product installed. If the printer contains an HP JetDirect print server EIO card, you can
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be configured through HP Web JetAdmin.
Table 27. EIO menu
Item Values Explanation
CFG NETWORK=NO NO
YES
Select whether or not you want to use
the HP JetDirect menu.
NO: Bypass the HP JetDirect menu.
YES: Use the HP JetDirect menu. You
must change this to YES each time you
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Note
You must select CFG NETWORK=YES to
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IPX/SPX=ON ON
OFF
Select whether the IPX/SPX protocol
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DLC/LLC=ON ON
OFF
Select whether the DLC/LLC protocol
stack is enabled (ON) or disabled (OFF).
TCP/IP=ON ON
OFF
Select whether the TCP/IP protocol
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ATALK=ON ON
OFF
FG IPX/SPX=NO NO
YES
Select whether you want to use the IPX/
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parameters.
NO: Bypass the IPX/SPX menu items.
YES: Use the IPX/SPX menu items.
In the IPX/SPX menu, you can specify
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The default is AUTO, to automatically set
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For Ethernet cards, frame type
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EN_8022, EN_SNAP.
For Token Ring cards, frame type
selections include TR_8022, TR_SNAP.
In the IPX/SPX menu for Token Ring
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Source Routing parameters, which are
SRC RT=AUTO (default), OFF, SINGLE R, or
ALL RT.
CFG TCP/IP=NO NO
YES
Select whether you want to use the
TCP/IP menu and set TCP/IP protocol
parameters.
NO: Bypass the TCP/IP menu items.
YES: Use the TCP/IP menu items.
In the TCP/IP menu, you can specify
BOOTP=YES or DHCP=YES for TCP/IP
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If you specify BOOTP=NO and DHCP=NO, you
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Print an HP JetDirect configuration page
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Select whether the Apple EtherTalk
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I followed this suggestion and now the IP address is 0.0.0.0. I can not get to the printer setting. I don't know if the DHCP setting still remained as static instead of dynamic. ANY SUGGESTION?


I had the same problem, after removing the DHCP settings, maybe for an error during the configuration the printer didn't assume the new IP address and it resulted 0.0.0.0 from the configuration page.
No way to connect to the printer until I did a network card reset following this procedure:

************************************
7. Network Card Reset:
a. Turn the printer off.
b. Open the front cover.
c. Hold down the Continue and the Cancel button while powering the printer on.
d. Release the buttons when the Error light (bottom light) stays on solid.
e. Close the front cover and the printer should return to a READY state.
f. Press and release the continue button to print a network settings page.
g. On the page that prints verify the following:
�� Status = Not Connected
�� Active = Yes
�� DHCP,BOOTP,RARP Enabled = Yes, Yes, Yes
�� Address Source = Manual
�� Address = 0.0.0.0
************************************

The printer took a new IP address from the DHCP server.
Since my goal was to set a fixed IP address, I entered the printer configuration through Internet explorer, typing the newly assumed IP address and going to TCP/IP settings where I removed The 'Auto DHCP' and I set the IP address I wanted.

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