Question about Dyson Ball DC24 Bagless Upright Vacuum

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My dyson dc24 is leaving behind dark lines of dust in my carpet.

My carpet is white but old and in high traffic areas it leaves behind dark lines of dust every time I push the vacuum forward . I check the bottom of the brush head and a lot of dust accumulates on the plastic, but its static electrically charged so it doesn't seem to go away after I wipe it off. The filter is emptied and suction still works. What is the problem? And what can I do?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: No Problems with suction on hoses, however brush area it seems to lose powe, and has little suction r

We had a similar problem with ours and had to finally take it to the repair shop. They informed us that we needed to replace our clutch and that you needed to do that every 2-3 years. It cost less than $100 and has been well worth it.

Posted on Jun 24, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 4088 Answers

SOURCE: Pushes hard over the carpet and left lines in the

Check the axles of the wheels for debris accumulation. Also, make sure the height is set for the type of carpet that you have. Try pushing the machine on a bare floor--is it hard to move there also? Hope this helps!

Posted on Nov 28, 2010

VacuumRepair
  • 438 Answers

SOURCE: I have a Dyson DC14

Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


vacuumrepair.jpg

  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

vacuumrepair_0.jpg
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;





If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones
GoVacuum.com

Posted on Jan 06, 2011

  • 1 Answer

SOURCE: My Dyson DC17 is not

I had the same problem. I found this video on YouTube that resolved my problem.http://www.youtube.com/watch?v=fbH1hqKywpU

Posted on Nov 13, 2011

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1 Answer

My dyson dc14 leaves lines on my carpet why?


Hi Geoff, it's Jack at Dyson.

To answer your question effectively we would need to understand a bit more about the type of lines your DC14 is leaving in the carpeting. The rotating brush bar sweeps into the carpet pile to remove ground-in dirt and pet hair. The bristle tufts can have the effect of raising the pile where it's been trodden flat from use. Equally, as with any upright vacuum, the two rear wheels can leave temporary impressions in the carpet pile, which may be more noticeable in deeper pile carpeting.

We wouldn't expect the machine to leave other types of lines, and we'd like to help you check the soleplate and brush bar are undamaged, and fitted and working correctly.

When you have your DC14 easily to hand, please contact the Dyson Customer Helpline. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 23, 2015 | Dyson Vacuums

Tip

Best Upright Vacuum You Can Buy!!


Paying a high price for a vacuum does not translate into best performance. My daughter purchased a Dyson (over $700.00) and after considerable goading, she accepted the challenge I had posed. Clean her carpet with her Dyson until she was satisfied that it was clean and then use my Kenmore SensorClean (no longer available by that name and over 10 years old) over the same area and see the results for herself. After the test, she stated she could feel the difference on her bare feet and immediately purchased the Kenmore Elite Bagged Upright Vacuum Cleaner ($279.00). The Dyson is now collecting dust (on the outside). With a build-in fiber-optic dirt sensor, you don't have to guess when the carpet is clean, the vacuum lets you know via the lights. Its suction power is second to none, the extra long cord lets you cover more area without having to change outlets and the direct-drive means no belts. You have 30 days on any purchase to return it, so try it for yourself, you may soon be purchasing a new vacuum that is worth every penny.

on Apr 04, 2015 | Dyson Vacuums

1 Answer

The foot bar is going up instead of staying on carpet and will not hoover carpets


Hi there, it's Jack at Dyson.

When you stand your DC24 upright after use, the cleaner head is held in place by the stabiliser mechanism. Unfortunately it sounds like the stabiliser isn't releasing correctly when you recline the machine into the vacuuming position.

We'd appreciate the chance to take some further details about this issue, and to help you resolve it. When you have your DC24 to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you. If a repair or a replacement part is needed, we can also confirm if your machine is still covered by its Dyson parts and labour guarantee.

Feb 23, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How do I replace Dyson DC24 plug


Cut off the old plug end with wire cutters. Next, strip off the outside cover of the cord about and inch off. This will expose the black and white wire inside. Then strip off the coating on the black wire and white wire. Take your new plug end and slide the plug over the cord. Use a phillips screw driver to wire the black and white wire to the terminals.

Sep 05, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Why are the rollers not going around


Because either the connection is broken or more likley the drive belt is broken or there is too much carpet fluff, cat/dog/human hair on the brush.

Aug 31, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

What is causing weak suction on my new Dyson DC24 animal vacuumed?


Hello, this is Ava with Think Crucial.

Most of the time the reason why the vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to this troubleshooting guide for more information on how you can remove blockages:

https://www.dyson.com/support/dc24new/dc24-multi-floor

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Mar 07, 2012 | Dyson DC24 Animal Bagless Upright Vacuum

1 Answer

I received a NEW dyson ball vacuum for Christmas. I have noticed when I vacuum with it that dirt collects all over the ball and the vacuum beater head. Is this normal. I have had the regular upright...


This may sound silly, but it sounds like that you a have static electricity problem. If the dust is collecting on top (outside of the brush head that is probably the static attracting it. This is common during the colder months. You know how during these months when you walk across carpet and then just someone or a metal objest, you get a shock.
You might try lightly spraying a little "static guard" on the top of the brush head before using it, or using a carpet dusting product that smells good, and may reduce the static.

Jan 01, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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