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The noises that you are hearing will be the spindle motor trying to spin the DVD as the lifting presentation tray for the read/write head has not located, if the media is not spinning this will never be able to read the lead in on any DVD as it has not presented the disc in the correct place.
If is is out of guarantee then I suggest that you check to see if the DVD is spinning by removing the top cover with the power OFF then eject the tray and try to load the media a small touch of the DVD in the clockwise motion should cause the media to start spinning, this is for diagnosis only if this is the case then the spindle motor will need changing
usually this happens when lens cannot read the the disc. Due to few reason
1 Your disk is scratched
2 Your DVD lens is covered with dust
3 You need to replace DVD lens Try another few CD/DVD to rectify whether there is any problem with dvd you are trying to play
if this error occurs on all the dvd you played then the most likely proble is with your DVD lens
either its coverd with dust use Disk cleaner if not you got to replace a new DVD lense as per model
The problem is you need to replace the laser assembly if the disc is spinning and not being read, or if the disc isnt spinning, you need to replace the mpeg printed circuit board attached to the laser assembly. Good Luck.
Given that you have checked the owners manual for possible solutions & have tried more than one DVD, then the problem sounds like corrupted software in the player. You should return the unit for a replacement.