Question about KitchenAid KEMC378KSS Electric Double Oven
I toggled off the main power supply (at the power panel) to the oven for about 10-15 minutes and then on. Problem solved . . . hopefully, it remains solved.
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Disconnect it from power outlet for 30 minutes to hard reset the owen. It may be a faulty control panel or the fan thermistore switch.
Posted on Apr 02, 2008
Keypad cable unplugged
1. Check keypad connector for firm connection (keypad connects to control board).
2. Press CANCEL. If error code returns after 60 seconds, replace keypad (also called touch pad or membrane switch). Some models incorporate keypad in to control board as one unit. In this case, replace control board (also called ERC or clock).
Posted on Jul 18, 2009
SOURCE: My kitchenaid 30" built in
what you need to do to fix up oven back again
is that you will have to locate the element of your oven it has develop a lick-age from it some air get escape from it and
the element is the heat provider for your oven that allow it to carry out it function has an oven it is always in silver colour and it is connected to the maize (the wire or the hose from the gas ) which supply power to it
unscrew the oven from the back and trace the wire or the hose that connect to the element
please do this with care to avoided more damage on it
You have one or two possibilities here, one is your control board is going out. The second and most likely problem which is usually associated with this error is that the Latch to the door, or switch is failing causing this message to appear. You need to replace the latch to fix the problem. A new latch can be bought from the place you bought the oven or from RepairClinic.com
Please post your feedback and Vote if the problem resolved as per your satisfaction.
Posted on Jul 29, 2010
You are having a communication error between the appliance. Here is the actual tech manual instructions for that code:
PROCEDURE: Before proceeding, press OFF, OFF, START to enter Diagnostic
mode and verify the error codes. Ensure AM software, UI software and EEPROM
CHECKSUM versions appear on the lower text line. If AM software and EEPROM
versions do not appear, UI and AM may not be communicating. Verify this for the
lower oven UI and for the microwave (upper oven) UI. The lower oven UI will show
the AM software version for the lower oven appliance manager, and the microwave
UI will show the AM software and EEPROM versions for the microwave appliance
If the lower oven UI is not displaying the AM software version, go to UI IS NOT
DISPLAYING AM SOFTWARE VERSION.
If the upper oven UI is not displaying the AM software and EEPROM versions,
go to UPPER OVEN UI IS NOT DISPLAYING THE AM SOFTWARE AND
If lower oven UI and microwave UI are both displaying an error, go to LOWER
OVEN UI AND MICROWAVE UI ARE BOTH DISPLAYING AN ERROR.
UI IS NOT DISPLAYING AM SOFTWARE VERSION:
A. Unplug oven or disconnect power.
B. Open the back panels and make sure the P6 and P2 connectors are fully
inserted on the appliance manager and on the lower oven user interface board.
- If they are not plugged in, plug in connectors and go to step F.
- If they are plugged in, go to step C.
C. Visually inspect all wires between P6 on the appliance manager and P2 on the
lower user interface.
- Make sure wires are not cut or pinched.
- If the wires appear to be intact, perform a continuity check between
P6-1 of the appliance manager and P2-1 of the user interface board.
Complete for P6-2(AM) to P2-2(UI), P6-4(AM) to P2-4(UI) and P6-5(AM) to
P2-5(UI). All the measurements made should be less than 5 ?. If any of
these measurements exceeds 5 ?, go to step E.
D. Replace the appliance manager. Ensure all connectors are properly inserted.
E. Replace the wiring harness (signal). Ensure all connectors are properly inserted.
F. Replace all parts and panels before operating.
G. Plug in oven or reconnect power.
H. Observe for longer than 1 minute to determine if error has been repaired.
I. If error does not appear, initiate a bake cycle. Let the cycle run for at least
- If no error occurs, cancel the cycle, the problem has been repaired.
- If error occurs again, restart the troubleshooting procedure at step A.
At step D, replace the lower oven user interface board if appliance
manager has already been replaced.
- If both are replaced the problem has been repaired.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Oct 22, 2010
Good Question. I work on all brands of appliances, and I swear by KitchenAid-Whirlpool appliances. That being said, I do not recommend oven-microwave combinations, because the ovens will last 30 to 40 years, but the microwaves start having major repairs from 6-10 years on. I would bite the bullet and put in a separate Panasonic microwave (with an inverter) and a seperate KitchenAid Oven. You also need to install a 2000 Joule or higher surge protector, for your microwave oven. Panasonic microwave ovens are better than the KitcheAid ovens at this time.
I would suspect that the touch panel-control board failure may have been caused by the repairman, just because the timing is a little too close to the mag repair. No way to tell you for sure, and I myself have had control board failures the same day that we changed a light bulb, so anything is possible. Usually a factory defect is going to show up before 8 years. In the last 4 years in the greater Seattle area, 70 - 80% of our business is from power surges hitting the electonics in the different appliances, so this could also have been what has caused your repairs. On a 240 volt Oven, the only way to protect it from power surges is to have a whole-house surge protector installed on your house electrical panel. You still need to have individual surge protectors, above 2000 joules, for your appliances that are 120 volts. Good Luck, Appliance Specialists
Posted on Dec 09, 2010
Tips for a great answer:
Mar 20, 2016 | Ovens
Apr 02, 2008 | KitchenAid 27 in. Built-in...
on Jan 31, 2010 | Whirlpool RBS305PDS Electric Single Oven
Nov 23, 2011 | KitchenAid Ovens
Sep 06, 2011 | GE JTP15 Electric Single Oven
May 12, 2010 | KitchenAid Ovens
Dec 18, 2009 | Ovens
Feb 09, 2009 | Ovens
May 02, 2007 | KitchenAid KEMC378 Electric Double Oven
Apr 02, 2017 | KitchenAid KEMC378KSS Electric Double Oven
77 people viewed this question
Usually answered in minutes!