Question about Dell XPS Computers & Internet

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Had a virus and now computer won't read the cd drive. I can't boot from the install disk because there's no driver.. Any suggestions?

Is there something in the registry that I can fix so computer will read this drive? Thanks foor your help!

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  • Dell Master
  • 27,725 Answers

Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. if this fails to fix the problem

It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it Hope this helps

Posted on Jan 22, 2013

  • 1 more comment 
  • app_3rp73358
    app_3rp73358 Jan 22, 2013

    Thank you so much! I will try all your suggestions and see if it works. Basically I

  • app_3rp73358
    app_3rp73358 Jan 22, 2013

    think this was a worm as all my folders and many programs were hidden. I managed to get most of them unhidden but it wsn't easy. I really appreciate your time.

  • Brian Sullivan
    Brian Sullivan Jan 22, 2013

    well done hope it all works out

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Have you tried this firmware update from HP yet. This particular update from June 2004 indicates that it primarily addresses an audio performance issue, but rarely do any firmware updates also not address media recognition that would help the CD/DVD writer both read and write to specific blank media.
It is highly unlikely but not impossible that a virii infection would cause you inability to write to media, much more likey that the CDwriter is trying to give up the ghost. Before assuming to much tho, get some canned compressed air and blow into the cdwriter with tray open. This may more a simply issue of some foreign material sitting on the lens of the laser that allows you write to media. Be aware while this may be the latest firmware from HP on this particular CDwriter, that does not mean that there are not other later firmware updates from other souces. HP and all the OEM companies have a bad habit of taking their time about issuing updates and rarely if ever follow a product to completion of its update cycle. In other words remember this is a Sony product, not a HP product even tho it is in a HP computer.
If more information is needed come back to us and don't forget to rate us, as that is the only compensation we are getting for these long drawn out explanations and research on your product or problem.

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SOURCE: Boot CD is not being recognized when trying to install hard drive

Why not use the Vista disc to format the drive. At the bottom of the Install screen after the License Agreement you should see Drive Options (Advanced) where you can select the partition. You may have to create the partition using the New option, but formatting is automatic with the Vista install. If you are not able to do this something may not be correct with the drive setup - either jumpers or BIOS settings.

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SOURCE: working device (DVD/CD rom burner/reader) not reading disks

try rolling back the driver

Posted on Jul 01, 2009

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