Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dc17 will not start after blockage cleared

I cleared a blockage at the lower U-shaped tube and allowed it to cool down, but it still will not start

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I cleared a blockage at the tip of the tube which I had noticed...it had not heated up or anything, I just noticed it was not picking up well, so I cleared it out. but after I cleaned it out, it would not start again. I don't know how to diagnose the problem since it will not start...could be the wire, or anything. So how do I proceed now?

Posted on Mar 09, 2013

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Posted on Jan 02, 2017

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SOURCE: ressembly after clearing blockage

Reassembly of what? the cyclone? the plastic holding tank?

Posted on May 30, 2009

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Wont turn on, How do I check to see if it is the switch?


First off, the manual for this model can be found here (
https://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf ) Between the manual, and elements that run across a number of Dyson uprights, here are a few things to try. To be thorough, I'll start with the hopefull way-too-obvious.
Unplug and re-plug to the wall outlet, or plug into another one. If it's a GFI plug, or one hooked to a wall on/off switch, reset the plug / flip the switch (or plug something else in to verify that there's wall power)

Make sure the dust bin is empty.

Dyson systems have sensors for blockage and brush obstructions to keep from overheating or burning out components. If the system overheats, it'll shut down, and not re-engage until it's cooled. If that may have happened, best to check, rather than turn it back on and re-overheat it due to the blockage still being there.

Go through the parts of the clearing-blockage pictures on page 9 of the manual. If there are blockages, the system will shut down to keep from overheating.

Check the filters. If they look dirty or dusty, wash them (as covered in the manual) and try again.

Detach the tube/wand from the back. Detach the wand and look through it for blockage. Either look down the tube, or stretch it out long and you should be able to see through the translucent walls, for blockage. If you find it, i've found a wire coat hanger bent into marshmallow-toaster shape, with a small hook bent into the end with pliers, to be pretty good at snaking from the ends of the tubes to grab wads of paper or lint (that's what usually ends up clogging my DC07 when it happens).

For the switch itself, there's a fair amount of disassembly to getting to the guts of the switch proper. IF you go that route, make sure it's unplugged first. Try just cycling the switch a dozen times or so and feel for if you're getting a distinct click from the toggle. Feel if it moves easily, or might feel jammed or impeded. if so, look in with a flashlight and see if there is any obvious lint or debris keeping the switch from moving easily.

Good Luck!

Nov 06, 2015 | Dyson Dc17 Absolute Upright Vacuum Cleaner

1 Answer

My dc17 has dust coming from under beater bar when sweeping


Hi there,

I'm sorry to hear you're having difficulties with your DC17. If debris seems to be coming back out of the cleaner head, there may be a blockage in the machine. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL

You may also want to give the filter a wash - in normal use this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 1-866-693-9766 - or if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 25, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson animal died while vacuuming and will not turn on now?


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your machine is equipped with a safety device which shuts the cleaner down to prevent overheating - this is often due to a blockage, or because the filter needs a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. I note you've already cleaned the filter, but you might want to watch the video below to check you've done so as recommended. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support


Jan 16, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson D 17 not sucking


Hi Pam,

I'm sorry to hear you're having difficulties with your DC17. If the machine doesn't seem to be picking up as well as usual, there may be a blockage in the system. The filters might also need a wash.

The easiest way to check the cleaner for blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it. For guidance on doing this, please see the video below.

This should resolve your issue, but if you need any further help, give us a call free on 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support


Oct 29, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

Shuts off in upright position and spitting dirt back out


it is a blockage. Dyson cuts off in this case to prevent overload. Also leaking dirt indicates blockage. Strip everything out you can. Remove foot plate on base and check for hair or fibre blockage. it may be small and in an odd place.. seek and ye shall find. If not, return to dealer for service. Good vacuum though.

Sep 13, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

I have a DC 17. In the middle of vacuuming the vacuum stopped working when it was in the upright position. It only works when the head is down and i am using the bar. I can not use the extension bar,...


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC17's main suction motor is protected by a thermostat which shuts the machine down if it starts to overheat. This could be due to a blockage, and the filter may also need a wash. If this occurs, the separate brush bar motor will still run if you recline the vacuum, and shut off when you stand the vacuum upright.

The vacuum should reset itself automatically after it's cooled down for around 2 hours. To prevent this from reoccurring, please wash the filter as shown in our video guide - in normal use this should be done at least once every 3 months. Use cold water without detergent, and allow the filter to dry completely for at least 24 hours before replacing it.

Once you've done this it's important to check the vacuum for any blockages - our Support guide will walk you through each checkpoint to make sure nothing is missed: http://www.dyson.com/support/dc17/dc17-allfloors/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction

This should resolve the issue. However if the issue reoccurs when the filter is clean and there are no obstructions in the airways, there could be an issue with the cyclone pack itself. If this is the point please contact us directly, as we'd appreciate the opportunity to provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 15, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Ressembly after clearing blockage


Reassembly of what? the cyclone? the plastic holding tank?

Apr 24, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Cannot reinstall valve pipe assembly on Dyson dc17 vacuum


Take off the cyclone canister and flip open the filter cover. (The U-shaped tube at the bottom of the vacuum is probably already off-if not, release the lock with a screwdriver and remove it.) Release the vacuum from the upright positon, so that the head is extended. Align the value pipe assembly so that the clear tabs line up while the small extension off the value pipe faces the front of the vacuum (ie, is near the filter area). Now you have to carefully twist the value pipe clockwise while lining us the small extension with the black groove inside the head piece by moving the head back into the upright positon at the same time. Replace the U-shaped tube.

Mar 28, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I have a Dyson DC17 Animal Bagless Upright Cyclonic Vacuum and it lost suction. How do I get it fixed? Also, is it possible to get a second filter for this machine?


OK. Lost suction almost always means blockage. You need to check all the pipework, the hose and any bits you can remove at the base of the machine - if I remember right, the DC17 has a sort of U shaped bend at the bottom of the handle that you can remove - also turn it over and inspect the clear flexible plastic tube (if it's not blocked, it can get damaged and leak). As for filters, you do of course need regularly to wash the filter that's above the cannister (wash both the blue sponge and the yellow carrier) and be sure they are dried gently for at least 12 hours before putting them back.  If you need new filters, any vacuum service shop should be able to supply them. I hope this helps. I value your feedback so please remember to rate my response.  Good luck!

Feb 25, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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