Hello. From the symptoms you describe, the problem might be a defective control panel. First, make sure the control lock
enabled!! Look for a button that has a "key" symbol or the word "lock"
underneath it. Touch and hold for 5 seconds until the lock is disabled. The part numbers for the different styles of the dishwasher for the control panel are:
The touch control panels can become damaged from a variety of causes. Power surges(Have you had an outage in the last 3-4 weeks!?), defective components, moisture invasion, etc. are the most common culprits. If a button is "electrically stuck"(i.e. the computer thinks you're still pressing it), nothing else will work until the button is released. It is just like any other appliance with physical buttons(soft touch for example on a microwave or range). Now, if the dishwasher actually starts
when you press the start button, then the problem lies with the main control board(part# W10352588)--remember--a stuck button will prevent any other action until it's released. The troubleshooting on this unit is relatively complicated--when diagnostic mode is entered, the clean light will flash a certain number of times for the first part of an error code(function code
, then it will flash again a certain number for the second part, problem code,
(ex. blink 6 times, wait, blink 1 time). There is an error code chart that has the meanings to the different sequences--(ex. a 6-1 is inlet water valve(function
), and then "no water"(problem
). You press the start button to advance to the next stored error code. Power off the unit to go back to normal mode. If you are hesitant about performing any of the troubleshooting, call for service! I hope this helps you!