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My LexMark 5470 says clear carrier jam and ink cartridge carrier slams left and then right really hard. Please help

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  • Master
  • 1,003 Answers

Looks like u may have a bad home position sensor.

Posted on Jan 21, 2013

  • rick Jan 22, 2013

    How should I go about replacing this. Is it something I can do myself? Thanks for ur help.

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6 Suggested Answers

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Posted on Jan 02, 2017

Ajkill
  • 2035 Answers

SOURCE: lexmark x83 carrier stall

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:95:0:0&framed=&docid=ENUS22722&relevance=0
Use the above link to trouble shoot the problem.

Error: "Carrier Stall" ID:470

To check the cartridge carrier:

1. Unplug the printer.
2. Move the cartridges to the left by hand and then take them out.
3. Try to print without the cartridges in the carrier. Do you still receive a Carrier Stall error message?
4. If not, put the cartridges back into the carrier and snap them in at the back. The message should no longer appear.

If the power light on the printer is not blinking, the error message may be caused by a communication error. Do the following:

1. Remove any other devices attached to the USB/LPT port.
2. Uninstall the Lexmark printer.
3. Connect the printer directly to the PC and ensure that power is being supplied to the printer.
4. Reinstall the printer.

Posted on Mar 20, 2008

hemantraj
  • 638 Answers

SOURCE: carrier jam

your encoder strip(a transprent strip behind the carriage) is either broken or loosed up and so it is not able to get self aligned.kindly fit the encoder properly or change the encoder if neccessary.encoders are usually very cheap.wish u luck!!

Posted on Jun 04, 2008

damanpreet_c
  • 69 Answers

SOURCE: clear carrier jam

In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.



Solution:

1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 06, 2008

JJacobs320
  • 1 Answer

SOURCE: Carrier jam Lexmark 4300

I had this same problem, I found a long skinny thin plastic strip had fallen off & caused the problem for me. The plastic strip has slits at each side to attach to the inside back of printer, on the left side is a down ward facing arrow, the plastic strip feeds through the back middle of the cartridge carrier and then the slits are to be inserted to the metal tab like pieces on the back sides inside the printer on the right side (facing printer) it will look like a small rectangular hole with a longer metal tab like piece sticking out & on the left is a smaller squared like hole with a flat smaller metal like tab which will line up if the plastic strip is feed through the back of the cartridge carrier properly. This should allow the cartridge carrier to glide properly & work as it should, with no more banging! Sorry my tech. terminology isn't good, I am not Knowelegable with this sort of thing, just sharing my experience :) HTH!

Posted on Nov 14, 2008

Roop1980
  • 228 Answers

SOURCE: ink cartridges make a slamming sound from left to right and wont print

The encoder strip is most likely the problem. Unplug the power from the printer. Open the front cover and move the cartridge carrier to the center. You should see a white ribbon cable, a thin plastic strip and a black belt with teeth.
The thin plastic strip is the encoder strip. It rides in a sensor on the back of the cartridge carrier that you will not be able to see. Reach in with the first finger of either hand and carefully strum the strip as if playing a guitar.
The strip will need to be lowered slightly and brought towards you slightly. Please be careful not to break the strip or your printer will not function. Once you believe the strip is set correctly, plug the power back and try printing the self test. If it slams to the left again, the strip is not yet set correctly.
If you cannot repair the strip, please let us know so that we can assist you further.

Please Note: Fixing the encoder strip is a delicate procedure. During the troubleshooting, if the strip breaks, you will not be able to use the printer.

Posted on May 28, 2009

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1 Answer

Clear carrier jam


>> Remove the print cartridges.
>> Gently move the carriage from Right to Lift, Left to Right twice.
>> Re-insert the print cartridges
>> Try printing.


It may help.

Dec 28, 2013 | Lexmark International Lexmark 5300 Series

2 Answers

Lexmark x83 carrier stall


Hello there.

I have checked lexmark's website on troubleshooting this problem for you.

As per the link here we need to try the following steps to resolve the problem.

Carrier stall" Error and the Carrier Slams in the Printer ID:ENUS12078 null.gif null.gif null.gif
If the printer carrier is slamming into the side of the printer, please try the following:
  1. Disconnect the power supply from the back of the printer.
  2. Open the front cover of the printer where the cartridges are located.
  3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
  4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
  5. Close the front cover of the printer and reconnect the power supply.
  6. If the problem persists, you may need to contact Lexmark Technical Support.
Let us know how this goes and we can assist you futher, if the printer is damaged and is under a year old, lexmark may be able to repair or replace it for you.

Hope this helps.

Jun 16, 2008 | Lexmark X83 All-In-One InkJet Printer

1 Answer

Replaced ink cartridges in Lexmark Z52. Noe ink


There should be a clean program that you can run.
First restart windows, then run the clean program,
see if this helps, try and print. If you need more help
re-post what you did and still have a problem.

Feb 05, 2010 | Lexmark Color JetPrinter Z52 InkJet

1 Answer

The ink carrier has a clear carrier jam message...


If the printer carrier is slamming into the side of the printer, please try the following:
  1. Disconnect the power supply from the back of the printer.
  2. Open the front cover of the printer where the cartridges are located.
  3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
  4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
  5. Close the front cover of the printer and reconnect the power supply.
  6. If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.

Apr 08, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Carrier jam


This strip is called the encoder strip. I found this fix online, which is very similar to the 5470.

http://www.fixyourownprinter.com/forums/printer/28494

The only difference you'll have is the encoder stip fits INSIDE the cartridge carrier. I'll attach a photo to show you where. Good luck!

Steve245eca1.jpg

Jan 22, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Clear carrier jam


In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.



Solution:

1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 26, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Lexmark x83 carrier stall


http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:95:0:0&framed=&docid=ENUS22722&relevance=0
Use the above link to trouble shoot the problem.

Error: "Carrier Stall" ID:470

To check the cartridge carrier:

1. Unplug the printer.
2. Move the cartridges to the left by hand and then take them out.
3. Try to print without the cartridges in the carrier. Do you still receive a Carrier Stall error message?
4. If not, put the cartridges back into the carrier and snap them in at the back. The message should no longer appear.

If the power light on the printer is not blinking, the error message may be caused by a communication error. Do the following:

1. Remove any other devices attached to the USB/LPT port.
2. Uninstall the Lexmark printer.
3. Connect the printer directly to the PC and ensure that power is being supplied to the printer.
4. Reinstall the printer.

Feb 24, 2008 | Lexmark X83 All-In-One InkJet Printer

2 Answers

Ink cartridge carrier jam


Once it jams on the left turn off the machine. usually my lights are all red at that point, one is blinking the other two are solid red. open the cover. shine a flashlight in there, you will see a clear or light grey plastic ribbon that runs from the left to the right. it is the top most thing. Very carefully, clean it with a paper towel and a little water. or a kleenex. it should be almost clear.
after done, move the cartridge head to the right without turning on the printer. once again, clean the clear plastic ribbon where the cartridge head was located. finally turn on the printer, when it stops initializing, click the paper feed button, if you were successful, you won't see it jam into the left side.
if not, try repeating again. I think the optical head could also have some junk on it, and will deposit it back on the clear grey plastic strip.

the clear strip passes through the cartridge head. I'm told it is called an encoder strip and the optical head reads the strip to know it's position.

when that strip is dirty or covered with some ink spots, the print/cartridge head, can't read it and slams into the side the the printer.

this happened to my c80 at least 3 times now in seven years.

Feb 09, 2008 | Apple Epson Stylus C80 InkJet Printer

4 Answers

Carrier jam Lexmark 4300


I had this same problem, I found a long skinny thin plastic strip had fallen off & caused the problem for me. The plastic strip has slits at each side to attach to the inside back of printer, on the left side is a down ward facing arrow, the plastic strip feeds through the back middle of the cartridge carrier and then the slits are to be inserted to the metal tab like pieces on the back sides inside the printer on the right side (facing printer) it will look like a small rectangular hole with a longer metal tab like piece sticking out & on the left is a smaller squared like hole with a flat smaller metal like tab which will line up if the plastic strip is feed through the back of the cartridge carrier properly. This should allow the cartridge carrier to glide properly & work as it should, with no more banging! Sorry my tech. terminology isn't good, I am not Knowelegable with this sort of thing, just sharing my experience :) HTH!

Jan 14, 2008 | Lexmark P4350 All-In-One InkJet Printer

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