Please help - Not able to send nor receive fax even if I hear tone...

SOURCE: HP 6210

there is the problem in your printer board

SOURCE: Fax does not receive or send

plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

SOURCE: No dial tone detected

It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

SOURCE: cannot send or receive faxes

How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.

1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
2. When you hear the dial tone, enter in the *99 code.
3. Wait a few seconds and then enter in the rest of the number.
4. The HP All-in-One will complete the fax as normal.

What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.

• Fast - v.34 which communicates at 33.6 Kbps.
• Medium - v.17 which communicates at 14.4 Kbps
• Slow - v.29 which communicates at 9.6 Kbps

Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.

1. Press Setup .
2. Select Advanced Fax Setup .
3. Press OK .
4. Select Fax Speed .
5. Press OK .
6. Select Medium .
7. Press OK .
8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

SOURCE: HP Officejet 6310 will no longer receive a fax, but can send one

Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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