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Please help - Not able to send nor receive fax even if I hear tone...

Hi, Help!! I have a +6 year old HP officejet 6110 all-in-one. I have auto-reply on, I hear tones both sending and receiving but nothing happens: I get message 'no reply' when sending and my line sounds busy at the sending fax when my fax is trying to receiving (I know the other fax I am testing against is working fine), I have switched off ECM, checked the phone line. I cannot adjust transmission speed on this model - is there any other ideas or any buttons combination I can push to fix this? Brgds Jenny

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  • Master
  • 1,003 Answers

Replace this unit worn out!

Posted on Jan 21, 2013

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Posted on Jan 02, 2017

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SOURCE: HP 6210

there is the problem in your printer board

Posted on Sep 13, 2007

Mix-it-up
  • 832 Answers

SOURCE: Fax does not receive or send

plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

Posted on Jan 31, 2008

  • 81 Answers

SOURCE: No dial tone detected

It may be a bad modem on the copier. Plug your phone into the auxillary phone port on the copier and see if you get a dial tone. Also make sure that your cord from the wall is plugged into the line port and not the phone port.

Posted on Jul 24, 2008

Joed911
  • 4338 Answers

SOURCE: cannot send or receive faxes

How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.

  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
  1. Press Setup .
  2. Select Advanced Fax Setup .
  3. Press OK .
  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 17, 2008

efs_perpends
  • 1996 Answers

SOURCE: HP Officejet 6310 will no longer receive a fax, but can send one

Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 16, 2009

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Hi,

Since you have verified from the manual and see no issues with the settings I doubt that you have done some thing wron with the settings. Even though just check whether you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location. If tghis does not work try to capture the error that you get as this would help in entering in the troubleshooting link provided bellow:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodSeriesId=295747&prodTypeId=15179

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Mar 06, 2009 | HP Office Equipment & Supplies

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Can not recieve fax. currently just hooked to phone line


Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
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If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
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tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
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4. When you hear fax tones from a sending fax machine, do the following:
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Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
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