Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

1 Answer

Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?

Napoleon ventless propane gas log fireplace. Main burner won't ignite although gas valve opens and gas flows in. If you blow a big puff of air in, the burner ignites with a "woosh". Can't use remote because if it calls for heat the gas valve will open and might build up to dangerous concentration. Help?

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  • 72 Answers

  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.

Posted on Jan 22, 2013

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Posted on Jan 02, 2017

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SOURCE: fireplace clicks and shuts off when running

There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.

Posted on Jan 26, 2009

  • 10865 Answers

SOURCE: I can't seem to get my Napoleon gas fireplace to

hello. Remove the batteries from the remote and from the signal receiving box located somewhere near the front of the firebox. Clean all of the contacts in both devices and the contacts on both ends of the batteries with the eraser on the end of a common pencil. Be sure all of the batteries are fresh and charged then reinstall them and you should be up and running. Regards,Joe. ps. please rate my answer. thanks.

Posted on Dec 07, 2009

Testimonial: "Thanks, I got it going. I think it took a little longer for the gas to make it to the fireplace. I did replace all the batteries though."

  • 1 Answer

SOURCE: gas fireplace won't light up even when pilot light is on

Check for how clean the bottom of the unit is. I know it seems small but when dealing with these amounts of electric current they are just that "small" and the dust can be shorting out the unit and not allowing the gas valve to release the gas. Its a safety thing, they dont want gas around an electrical short "go figure" lol

Posted on Jan 05, 2010

  • 10 Answers

SOURCE: I installed a Napoleon Gas fireplace model BGD33NG

Make sure the pilot is turned to the ON position, otherwise you might have a broken thermopile which will need to be replaced as it controls the burner.

Posted on Jan 12, 2010

johnrodgers1
  • 73 Answers

SOURCE: Can't get it lit

instruction on a metal plate inside the fp bottom door
the knob will have pilot/ on/off marked on it on gas valve, you have to line the pilot word up with the white mark on valve then knob can press all the way in, now press it in hit the res or black sparker button and you should get pilot falme in a few tries, once you see flame keep the button in on valve for 30 secs then release turn it to ON and turn youe switch on

Posted on Feb 06, 2010

Testimonial: "FP bottom door didn't make a lot of sense. It didn't look like a door. I had to tug hard on a lower shelf up front to open the pilot hatch area."

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1 Answer

Nepolean fireplace wont come on when switch turned on. pilot works fien


I have a Monarch fireplace (LP). Each year I have to take a can of computer cleaner "air" and spray out the oxygen sensor located near the pilot light. If dust or a spider blocks this oxygen sensor, the unit will NOT turn on. The pilot lights but the rest won't start. You can also contact your local gas company and ask where yours is located on your unit.

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1 Answer

I have a black soot on all my walls through the whole house especially the exterior walls. I believe it is caused by my propane fireplace. Im not sure if it is not ventilating properly or what the problem...


Is a Vented or Vent-free gas fireplace? I really suspect it's Vent-free (ventless) as a vented unit, unless the direct vent is clogged exhaust everything, including 85% of the heat out side.

Here are the things that will cause a Vent-free Gas Fireplace to soot.

  • Not having the fireplace cleaned and serviced, at least annually by a qualified technician.
  • Misplaced logs that impinge the main burner flames.
  • Running a ceiling fan at the wrong speed and in the wrong direction while fireplace is burning.
  • Burning scented candles while burning the fireplace.
  • Low Gas Pressure to the burner.
Here are the solutions to the above listed causes:

  • Have the fireplace cleaned and serviced.
  • Check your Owners Manual concerning the proper placement of each log,
  • Run the ceiling fan Counter Clockwise and at the slowest speed. The fan on the side of the switch should be in the UP position for Winter and Down for Summer.
  • Scented candles soot any way. Add the warm moist heat of the Gas Fireplace and they'll soot 50 times worse. The scent is not natural, it has an alcohol base like after shave & cologne. Stop burning scented candles. It has been proven that they greatly contribute to indoor air pollution.
  • Low gas pressure causes incomplete combustion, which causes the burner to soot. Have it checked by your propane provider.
Based on my 15 years in the hearth and home business and having sold and installed hundreds of these appliances, I am will to bet, it's a cleaning and servicing issue or misplaced logs.

Hope this helps you solve your sooting problem. I woud really like to know how it works out for you.
Please let me know at americanhearthandhome1@yahoo.com

Thanks ... Rich

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