Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door
Napoleon ventless propane gas log fireplace. Main burner won't ignite although gas valve opens and gas flows in. If you blow a big puff of air in, the burner ignites with a "woosh". Can't use remote because if it calls for heat the gas valve will open and might build up to dangerous concentration. Help?
Posted on Jan 22, 2013
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Posted on Jan 02, 2017
There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.
Posted on Jan 26, 2009
hello. Remove the batteries from the remote and from the signal receiving box located somewhere near the front of the firebox. Clean all of the contacts in both devices and the contacts on both ends of the batteries with the eraser on the end of a common pencil. Be sure all of the batteries are fresh and charged then reinstall them and you should be up and running. Regards,Joe. ps. please rate my answer. thanks.
Posted on Dec 07, 2009
Testimonial: "Thanks, I got it going. I think it took a little longer for the gas to make it to the fireplace. I did replace all the batteries though."
Check for how clean the bottom of the unit is. I know it seems small but when dealing with these amounts of electric current they are just that "small" and the dust can be shorting out the unit and not allowing the gas valve to release the gas. Its a safety thing, they dont want gas around an electrical short "go figure" lol
Posted on Jan 05, 2010
Make sure the pilot is turned to the ON position, otherwise you might have a broken thermopile which will need to be replaced as it controls the burner.
Posted on Jan 12, 2010
SOURCE: Can't get it lit
instruction on a metal plate inside the fp bottom door
the knob will have pilot/ on/off marked on it on gas valve, you have to line the pilot word up with the white mark on valve then knob can press all the way in, now press it in hit the res or black sparker button and you should get pilot falme in a few tries, once you see flame keep the button in on valve for 30 secs then release turn it to ON and turn youe switch on
Posted on Feb 06, 2010
Testimonial: "FP bottom door didn't make a lot of sense. It didn't look like a door. I had to tug hard on a lower shelf up front to open the pilot hatch area."
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