Question about HP Officejet 9110 All-In-One InkJet Printer

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HP Officejet 9110 empty or expired cartridge error

My Printer is telling me that the cartridges I have are ALL empty or have expired. They show they are empty on the front panel but they are all full, I have an ink feed system that I have been running for a year now without any problems until this. I have cleaned the print head contacts with alcohol and a swab - no change. Cleaaned them several times thru the front panel - no change. I can get ink to flow from the cartidges so I know they are not plugged. Not sure what else to do. I do not want to buy new cartridges I do not need. Is there anything else I can try? Why would cartridges expire? Why would they show empty if they are not? I have read that this model uses print head temperature to determine cartridge fullness - if this is true is there a way to jump contacts and prove if this is infact the problem?

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  • Anonymous Feb 27, 2009

    I have the similar 9130 and it reports that my magenta cartridge is empty. It is a brand new, HP official, not expired, cartridge.

    HP tech support says it has to be returned/replaced for $252!


  • lance_carign May 15, 2012

    I have since found this to be only a temporary fix. Once the computer is turned of and on again the time resets and the problem returns, changing the time on the computer to stop it creates all kinds of problems with anti-virus and other programs. This is not a solution only a temporary get around that must be done over and over everytime the computer and printer are turned off or loose power. New cartridges are required. MrWoofies.:(

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You were a bit vague in your report as to what the exact error is that you are plagued with. Perhaps you have more than one. The 9100’s ink cartridges are “smart cartridges.” They each have a chip in them that reports various cartridge statuses directly to the printer. Diagnosing the problem correctly requires the identification of the particular error message. You can find a list of the error messages and what they mean here:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=376170&prodTypeId=18972&prodSeriesId=376170&objectID=c00067620

I think that you are experiencing an “INK CARTRIDGE EXPIRED” error. This error is not related to the ‘volume’ of the ink within the cartridge(s) but rather to the actual expiration ‘date(s)’ on the cartridge(s). The expiration date is encoded on the chip that resides on the cartridge. The actual expiration date appears to relate to the date two years after the date that is stamped on the cartridge label. I can’t change the expiration date on the chip—at least not easily or inexpensively—but I have discovered a way around it.

The date on the cartridge corresponds to the date on the printer itself. You just need to send the printer back in time to a period before the expiration date and you should be able to print again. A time machine is probably out of the question. Instead, reset the date on the printer to reflect a suitable date.

This could conceivably have some negative consequences that I haven’t experienced yet. I’ve only just discovered this ‘hack’. Though I haven’t tested it, the newly assigned, incorrect date will probably appear on any subsequently received fax transmissions. I can also conceive of networking issues if your printer is networked. Some network related instructions require that all network nodes (all devices on the network—computers, printers, etc.) report a time (and date) within just a few minutes of each other to communicate. You’ll just have to try it in your network and see if everything functions properly or within acceptable limits.

To change the date on the 9100 printer, you’ll need to access the ‘Maintenance’ menu. Just below the LCD panel on the front of the printer there are a series of buttons as follows:

[Return], [Up] & [Down], [Accept], [Left], and [Right]. They each have their own unique symbol, but I’m sure you can understand my descriptions. Press and hold BOTH, the [Up] and the [Down] buttons at the same time while you press and release the [Accept] button—then release the other two buttons. If you weren’t taken directly to the ‘Maintenance’ menu (# 10), then use the [Up] or [Down] arrow button to navigate to it and then choose the [Accept] button to select it. Similarly select the ‘Set date and time’ option, and follow the prompts to make the necessary changes using the appropriate buttons.

Once you have changed the date and time you may have to turn the printer off and then back on again before the printer will recognize the cartridge(s). In my case, the printer went through an extensive print head alignment.

Good luck!

Posted on Apr 03, 2009

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MrWhiskers is correct!

I had reset the date prior to posting but evidently I didn't go back far enough. I have cartriges in that say they are good until 2010. Using his advice, I decided to go back beyond my original cartriage expiration dates - 2 years back, I set it to 2005. Turned it off and back on & suddenly it came to life. It went through an extensive head realignment as he said his did, and all is well now.
Many thanks. Lance Carignan

Posted on Apr 05, 2009

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My HP Officejet keeps giving me a message that the cartridge is empty. I have chanded it twice. Any advise on what to check now?

Posted on May 15, 2012

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When initialize (turn-on) Printer, you can view when firmware was made (2004XXXX, in my HP 9110 series), then I go to Menu -> Administration, and change date and time, for example 16-02-08 and printer work again like new! and all cartdrige are recognized (not out of date). Remember, if you use FAX facilities, date-time isn't true, you'll use date not valid and it may be a problem.

Posted on Jan 17, 2011

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Hi, I am having problems with a 9110. I send things to the printer and it shows them in queue but nothing prints, then shows an error message. I am frustrated.

Posted on Apr 21, 2010

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