Question about Kodak ESP Office Equipment & Supplies
I have a new Kodak ESP12 printer , I have set it up but it tells me that all is finished but when I try to print it says there is no printer installed , also how do I remove the ink cartridge
Go to start menu, right-click computer, click manage, on the left double click device manager, when the menu is populated look for other devices, you should see your printer. double-click it. a menu will pop up, click the tab labelled driver, then click update driver, click the option that lets windows search for solutions/drivers online. this will find and install the drivers automatically the way windows knows best, this should fix the printer not detected issue and the printer should be ready for use. that is given that you have the latest kodak software installed on your computer. for some reason there is a compatability issue with windows 7. its the kodak software not windows 7. im looking for a way to report the issue to kodak now, hopefully they can resolve this issue to eliminate all this trouble. took me all night to troubleshoot my printer only to find that kodak hadnt corrected the issue on their end. I LOVE WINDOWS 7 :) hope i helped
Posted on Jan 21, 2013
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Posted on Jan 02, 2017
SOURCE: Printer not printing black ink
The problem you are all having is with the print head (The black tray that your ink cartridges sit in).
Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.
But lets try and see if we can get your troubled one to work again by following these steps...
1 - turn printer on and open the lid as if you were going to change the printer ink cartridges.
2- when the ink tray moves into the center and stops, remove both the black and color cartrdiges from the print head.
3- To remove the print head simply place your left thumb inside the head all the way to the left facing up and pinch the upper left lip of the print head to release it, then pull the entire tray out with your other hand ( there is a release inside the tray above the sticker of a finger and bullseye to the far left in the upper left corner inside the tray)
4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.
5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.
6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.
7- You may get a notice that there is a new printer head and or cartridges and it will want to align and or calibrate the printer...be sure to do this!
8- Once the printer is recalibrated hit the menu tab on the printer and choose " clean ink head"... Do a deep cleaning 2 times!
9- Now try to print something that contains something black like a text document. If it works you are all set, if it did not then you will need a new print head from kodak. simply explain that you did the above steps and it did not work so that you can avoid support trying to run you through all this. They will send you a new one in 2 days.
Hope this helps and good luck!
Posted on Sep 04, 2008
yeah it sounds like a cartridge sensors are stuck or broken. i would say to replace the whole print unit. It will need a service support dealer to fit this part unless you can buy it and fir it yourself.
part number: QM2-2020-020
hope this helps
Posted on Oct 24, 2008
you need to use the head cleaning tool in the printer properties, youll
need to keep running it untill it runs clear and it uses alot of your
ink while it does it.
youll find the cleaning option if you go to your
start/settings/printers and faxes, right click on your printer and go to printer preferences then maintinence
Posted on May 08, 2009
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