Question about Kenmore 97912 Top Load Stacked Washer / Dryer

1 Answer

Timer needs to be replaced...

How do I remove the washer knob to replace timer?

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  • 3 more comments 
  • Josie Jan 21, 2013

    It's a Kenmore stacked washer/dryer 97812. Sears ordered the timer part and I replaced it and plugged the unit back in but the washer still won't start.

  • Richard Roth
    Richard Roth Jan 21, 2013

    Look under the lid or inside the dryer door area for the model number. It should start with something like 110.xxxxxxx and post that number to me.

  • Josie Jan 21, 2013

    Model 417.97812704

  • Richard Roth
    Richard Roth Jan 21, 2013

    Thank you! That's the number I needed. The problem is not with the timer, it is with the lid switch. When the lid switch malfunctions, nothing will work. The tech you had out should have checked that. Here is the part you need to order.http://bit.ly/WbgLHe Also, here is the service manual for that model.https://docs.google.com/file/d/0BwHzXWK0...

  • Richard Roth
    Richard Roth Jan 21, 2013

    The manuals I have cost me quite a bit of money over the years so if you can make a donation to help cover the manual cost I would greatly appreciate it as it will help to keep the manuals up to date and help other users. If you can't afford it, don't worry about it. I know times are tough. If you can, here is a link to my PayPal donation fund.https://www.paypal.com/cgi-bin/webscr?cm... Thanks in advance and keep me posted!

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  • Kenmore Master
  • 9,472 Answers

What is the model number of your unit?

Posted on Jan 21, 2013

  • 2 more comments 
  • Josie Jan 21, 2013

    It's a Kenmore stacked washer/dryer 97812. Sears ordered the timer part and I replaced it and plugged the unit back in but the washer still won't start... The wiring looks fine, and the Sears technician diagnosed it as a faulty timer, I just can't wait two weeks for them to come out and install the part.

  • Richard Roth
    Richard Roth Jan 21, 2013

    So, you already installed the timer and it still doesn't work? I'm confused now.

  • Josie Jan 21, 2013

    Yes, I figured out how to remove knob and install the new one, but the washer still won't run. Nothing happens when I turn the dial.

  • Josie Jan 21, 2013

    Model 417.97812704

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5 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

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  • 117 Answers

SOURCE: How to remove knob from panel

If there is a black tab on the back of the timer, it needs to be pulled out of the timer before you can remove the knob

Posted on Mar 02, 2009

localwonder
  • 6784 Answers

SOURCE: I need to replace the timer on a series 800 washer

Fix the timer on the washer so that it fills with the correct amount of water, and so there is the correct amount of time for each cycle. Make sure the washer is unplugged and take off the control knobs and the panel that lays over the knobs. The knobs could be either at the front or back of the machine. Check the wires that link the timer to other areas of the washer. If they are slack, push them further into place with pliers.


Change the timer by disconnecting the old one. Make sure the new timer is made for the brand of washer that you own. Unhook the wires to the old timer one at a time and connect each wire to the new timer.

Posted on Mar 03, 2009

  • 1937 Answers

SOURCE: removeing timer switch knob

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.########) and you'll see a list of major sub-components with diagrams and parts.

See the following for how to release the console:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=d09053515715195798276a5664b79cf0

Also see the Whirlpool / Kenmore Service Manual for top load, direct drive washers:

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


If this is a basic top load, direct drive washer, these units may have one of two different timers. (See the Whirlpool PDF).

On models with a metal timer, you have to release the console, pull it forward and tilt it back in order to get to the back of the timer.

The knob screws onto a medal shaft that goes through the timer.

Usually, trying to un-screw the knob won't work by itself since the shaft will also turn.

I found that if you hold the back of the shaft with a thin needle-nosed pliers, you can unscrew the knob.

Then you simply have to disconnect the timer.

The Whirlpool PDF also has troubleshooting and testing procedures for the timer.




Posted on Jun 08, 2010

blueextc3221
  • 15935 Answers

SOURCE: my kenmore 70 series washer timer stops on the

If you suspect you have a defective timer it can easily be replaced by performing the following steps:


1. Unplug washing machine... and pull out the timer knob. Some knobs have a removeable center cap and hidden screw. Some are simply slip-fit. Remove the knob.

2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.

a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer.
The cap will pull off towards you as you are facing the unit from the front of the washer.
There will be a screw under each end cap that you will need to remove.


b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up.
There is a retaining clip under each side that has to be released.


3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.

4. Disconnect all power plugs and remove the timer's mounting screws.

5. Reinstall reverse of removal.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 17, 2010

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The timer on a washing Kenmore washing machine is the brains of the unit. The timer controls how long the clothes are to be washed, rinsed, spun and dried. The timer is located behind the timer knob in the main control panel. If the timer fails, it can be replaced with just a few hand tools.
1 Unplug the washing machine's cord from the electrical outlet.
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3 Turn the knob by hand from one side while looking at the back of the timer from the other side. You should see the timer knob's shaft turning. Grasp the black plastic locking tab in the center of the timer knob's shaft with a pair of needle-nose pliers and pull it out. You should feel a click.
4 Pull the timer knob off of its shaft. You may need to hold the locking tab with the pliers as you do this. Remove the trim plate from under the knob.
5 Unplug the wiring connector from the back of the timer. Remove the screws securing the timer to the main panel with a nut driver and remove the timer.
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8 Reinstall the main panel and end caps, if applicable. Plug in the electrical cord and run the washer on various wash and rinse cycles to test that the timer is working.

Things You Will Need
  • Phillips-head screwdriver
  • Putty knife
  • Nut driver
  • Needle-nose pliers
  • Timer

Warning
  • Pulling or installing the timer knob without first pulling the locking tab can break the tab, the shaft or the knob.

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484136b.jpg

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you have two different knobs to replace?..is it the water level knob or the timer knob?
if its the timer knob you need to remove, look underneath the timer and you will find a black plastic pin depressed at the middle. pull it slowly for about 1/4 of an inch.

then you can remove the knob in the front of the timer switch.

in putting it back, install the knob first in the timer and then depressed that black plastic pin to lock the knob.

be carefull not to pull the plastic pin all the way out. it would be very hard to put it back in.


cheers,

drcool

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