I acquired a Epson CX11NF, which has had almost NO use since it was set up in the back of a London Drug computer department. I was told it was having an error, and they didn't want to deal with it, and it became mine.
I turned the machine on and after startup, I got the "ADF Jam" message. I turned it off and on again, and this time it came up with "service req c2011", which I think I learned from this site that it is related to the ADF.
I followed instructions from another post and tried unplugging the ADF and plugging back in. After turning back on, it gave the ADF Jam again.
I can't find any paper jams up there whatsoever. Any ideas?
1st - Open the ADF & make sure that the 2 little Sensor tabs move freely.
2nd - Lift the ADF & check that the White Plastic Paper Guide is "down in the slot" & not resting on edge of the white flat bed scan pad or overlapping the scan pad.
For some C Error Codes
Check for electrical interference from external devices. Disconnect the Printer from all devices, and run a test print..
Here are the "c2011 error" fixes per the manufacturer:
Replace the Automatic Document Feeder. Replace the Scanner. Replace the Main Board. ------------------------------------------------- You might try unplugging the ADF & see if you can operate without it.
If you unplug the scanner, the printer might not function.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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There may be dust or dirt on the small glass strip. Lift the scanner unit so you can see the scanner glass. To the left you will see a small glass strip. That is the area that you will need to clean.
Make sure it is spotless as any stuck on dirt will cause the problem you are having.
Service Req C0082 CPU error (TLB miss exception [Load/Fetch]). Generally it is an envirnmental problem. Power the printer off and disconnect all cables. After one minute reconnect the power cable only and power on.
Then try a Starus Sheet, press the right arrow button 3 times. If the sheet prints then the problem may bea the network or corrupt documents been sent from the Netwrok or PC.
If the issue remains then you will need a new part so you will need ot contact Epson for further assistance.
Hi.. To fix the E527 error, close the front panel (cover A) and open the top cover (cover B). With the photoconductor unit removed, the toner carousel will rotate. It only rotates if cover A is closed all the way. You can easily rotate the carousel to a position where you can remove/reinstall the toner cartridge if stuck.
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Turn off printer and unplug it from power supply. Check ADF if it appears to be damaged ( open the top portion so that you can check the mechanisms ) unplug the ADF cable from back of scanner and replug it, replug power cable, turn it on and try scanning using adf again.
I had a very similar problem with the ADF, it resulted in ADF paper jam - message and then in Req Code 2011. I checked sensors and everything else, then called a epson service professional. After telling him the Req Code, he knew the problem and said that the problem is the board, which needs to be exchanged, mentioning that this spare part is expensive. I then checked the whole ADF again, now opening the long grey cover on the backside, I disonnected the connector cable from both sides and - using a multimeter - checked this connector cable for breaks. Result: the violet cable was broken, so I soldered in a new wire, using the last cm of (old) wire on each side - and now the ADF works fine. This cable is easy to change if you get the spare part, there is a connector plug on each side, on the ADF side is an additional ground wire (green) fixed with a single screw. Thats it !
For the electronic experts: the configuration of the connector: sourrounding metal cover = ground, thick green Wire on the ADF side If you turn the plug that way, that the two single contacts are on top, these are the colours: 1st row: brown - black 2nd row: green - yellow - orange - red 3rd row: grey - violet - blue