Question about Epson ACULASER CX11NF All-In-One Printer

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ADF Jam... Service req c2011

I acquired a Epson CX11NF, which has had almost NO use since it was set up in the back of a London Drug computer department. I was told it was having an error, and they didn't want to deal with it, and it became mine.

I turned the machine on and after startup, I got the "ADF Jam" message. I turned it off and on again, and this time it came up with "service req c2011", which I think I learned from this site that it is related to the ADF.

I followed instructions from another post and tried unplugging the ADF and plugging back in. After turning back on, it gave the ADF Jam again.

I can't find any paper jams up there whatsoever. Any ideas?


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Hello,

Can be a tough one.

1st - Open the ADF & make sure that the 2 little Sensor tabs move freely.

2nd - Lift the ADF & check that the White Plastic Paper Guide is "down in the slot" & not resting on edge of the white flat bed scan pad or overlapping the scan pad.

For some C Error Codes

Check for electrical interference from external devices.
Disconnect the Printer from all devices, and run a test print..


Here are the "c2011 error" fixes per the manufacturer:

Replace the Automatic Document Feeder.
Replace the Scanner.
Replace the Main Board.
-------------------------------------------------
You might try unplugging the ADF & see if you can operate without it.

If you unplug the scanner, the printer might not function.

-------------------------------------------------

Posted on Feb 06, 2009

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