Question about HP LASERJET PRO 400 COLOR MFP M475DN
First installation was direct from printer. Everything seemed to functioning correctly, until my computer started to freeze while attempting to scan. I couldn't even shut down the computer by the "shutting down" function, I had to hold the power button to shut off. I then uninstalled the printer and re-installed, downloading the software directly from HP website. Disable the direct install option on printer and added the HP software to the exception list on my virus scan. After installation, everything appear to function properly again. Later that same day, the computer started to freeze again and could not do a proper shut down. What else can I do besides, returning printer and start all over?
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Posted on Jan 02, 2017
Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.
Posted on Nov 06, 2008
It could be one of two things:
1) The scanner isn't registering black or white during the initialization processing depending on what color it needs to get it started.
2) The CCD unit in the scanner could be failing which could explain why it was only working briefly before getting worse.
Posted on Nov 30, 2008
i ve been solving ur problem through live chat... when my power got cut.... pls respond to my omments to the chat.... u can go to ur "my profile" page and clik on the chat.... the entire transcript will be available.... though we might not be able to chat... we might still respond through comments...
Posted on May 04, 2009
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