Question about Canon EOS Rebel XSi Digital Camera

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I connected an external flash that evidentally wasn't compatable with the camera, now it won't pop up and says thereis an external flash connected even tho there is not.

I have checked the shoe and tried to use my nails and push the flash button to no avail.

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  • 357 Answers

There is a switch in the hot shoe that detects whether or not an external flash is connected - the pin that operates the switch may be stuck down. Remove the spring piece on top of the hot shoe (I usually use an Exacto blade to loosen it and then slide it to the rear. Then remove the 4 screws and you can see the pin. If it is stuck down, moisten a Q-tip with water and rub it over the pin and blow with canned air to dry. The pin may pop back up. If not, or if the pin is damaged, you will have to remove the top cover and get to it from the bottom.

Posted on Jan 22, 2013

6 Suggested Answers

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Posted on Jan 02, 2017

  • 25 Answers

SOURCE: I have a canon rebel

I had the same problem.
Look closely at the hotshoe. Inside it, way over to the side, under one of the tabs on the side, is a tiny metal strip. When you attach an external flash, the strip is pushed down and holds down a tiny button that deactivated the pop-up flash. The strip can get bent so that it doesn't let the button come up even when the external flash is removed.
Very gently take a fingernail or a jeweler's screwdriver and run it underneath the metal strip. I had to do it a couple of times to get mine working again, but it's working great now!

Posted on Feb 18, 2009

t00nz
  • 4738 Answers

SOURCE: Lens won't retract

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension.

Here's some things that you can do to try to correct it. They only seem to work for about 50% of lens errors, but they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Feb 22, 2008

  • 1 Answer

SOURCE: built-in flash does not fire off

Not really a solution, and about 3 years late :) my EOS400D also developed the same problem (however it was also coincidence that I had just updated to Firmware 1.1.1 (from 1.0.4), but basically the flash would pop up, but wouldn't fire (so not the standard problem with the microswitches), I found with a bit of forum searching that if you hold the flash down to almost clicking it in and then shoot it does actually fire. I am going to see how much it costs to get this fixed and will post what the actual fault is if I can understand the repairman.

Posted on Oct 30, 2010

Tri3mast
  • 747 Answers

SOURCE: hello, I have a Canon

Okay there is a fix for this but it requires slightly removing the hot shoe. The camera thinks there is an accessory in the hot shoe therefor will not pop up. The fix for a qualified repair person is simple and it's fairly inexpensive however, that said if you don't know what you are doing then you could burn out the flash circuitry. Yes an external flash will work and give you much better performance then the internal flash, when getting a flash make sure it's an EX type to properly sync with the new TTL and I-TTL flash.

Posted on Jan 15, 2011

Testimonial: "ok, I will try the external flash. Thanks for your advice!"

Tri3mast
  • 747 Answers

SOURCE: I bought my new canon eos 60D..i put on external

Hi, What external flash did you use on your Canon 60D? The internal flash will not automatically pop up if in the "Creative Zone" it will pop up with the button in the creative zones (M, AV, TV and P) it will not pop up with the button if you are in the the full auto mode (that's the little green box mode) but, should pop up automatically if required. The flash should pop up automatically in the basic zone for Portrait, close up and night photography, the button won't activate (pop up) the flash. Also the internal flash will not pop up if there is an accessory in the hot shoe. Again what external flash was it you used and did it flash?

Posted on Jan 27, 2011

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http://forums.dpreview.com/forums/read.asp?forum=1031&message=31993875
the person suggests using a fingernail. (s)he must have long fingernails. I had to use a piece of paper folded in half. Swipe the paper from back to front, as in, from the eyepiece side towards the lens side.
Here's a picture: http://www.flickr.com/photos/dougpardee/133066175/
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