Question about Plantronics CS60 Professional Headset

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I have a CS60 Handset doesnt work when the headset is connected

At work i use a CS60 but when i have it connected only the headset works, there is no sound comes through the handset. How do i correct this? It used to be fine and now it just stopped working.

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First setup the headset as follows:

  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
  • Plug the other end of the short cord into the hand receiver port of your telephone (where the hand receiver just was).
  • Make sure the AC Power is plugged into the wall, and then you can adjust the configuration settings.
To be able to hear or speak through the handset, either place the headset back into its charging cradle or press the call control button on the side of the headset. The talk indicator light on the base should go off and no sound will come through the headset.

Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.


Posted on Jul 14, 2009

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  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
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  • Locate the 2 ports on the bottom of the CS60 charging base. One has an icon of a "full telephone" and the other has an icon of a "hand receiver."
  • Unplug the hand receiver from the base of your existing telephone and plug it into the "hand receiver" port on the CS60 base unit.
  • Then take the short cable that came with the CS60 and plug it into the "full telephone" port on the base of the CS60.
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Note: Make sure that the cables are connected correctly and the handset cable is connected to the base of the CS60 base.

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