Question about Cameras

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I have a Casio Exilim ex-z18 camera and a couple of weeks ago I started having problems and have not been able to use this since. When I turn it on it comes up with 'lens error' - this camera is only around 8 months old but bought in the UK and have since moved to australia so I doubt we can send to Casio? Any help would be really appreciated

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  • sharon_whitt Jan 27, 2009

    No, the lens isn't stuck. Still have the same problem

  • sharon_whitt Jan 28, 2009

    Unfortunately all the previous assistance still doesn't solve the problem posted. Thank you for the detailed reply from the previous person

  • sharon_whitt Jan 28, 2009

    The battery is one you have to put onto charge so cannot replace them. Also have tried it without the memory card - no luck there either

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7 Answers

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You absolutely can send it to casio. Go to their website and search for your product, if you registered it when you purchased it the warranty is still in effect. Otherwise ask to chat or speak to a service rep or supervisor. Companys in general will honor a 1yr warranty as long as you have some documentation. They can usually tell how old it is just from the serial numbers, you have nothing to lose. I sent in a 5 year old Cannon, and they fixed it free of charge. You may have to pay shipping one way

Posted on Jan 28, 2009

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Hello,
This is a common problem with this model camera from Casio. I recommend, if possible returning the camera to purchase a different model or different brand of camera. 
The manua from Casio states recycling the power. However, if you get the same message they suggest contacting a Casio service center. Here is the PDF manual -->  http://ftp.casio.co.jp/pub/world_manual/qv/en/ex_z18/EXZ18_e.pdf

Let me know if you have any other questions.
Thank You, Raph30

Posted on Jan 28, 2009

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Hi and welcome to FixYa,

In some instances, it is possible that insufficient is being supplied to the camera even with fresh batteries. This is due to corroded battery terminals or the pressure they exert are less. You can try cleaning/scraping the camera's battery contacts and bending/stretching a bit to exaggerate the pressure applied to the battery. Additionally though a not sound technical advice is to jar the camera back into action. This would involve thumping the base the camera against one's palm or an open book.

Pls post back results. Good luck and thank you for using FixYa.

Posted on Jan 28, 2009

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Try to use it without the memory card. Also, try new batteries

Posted on Jan 27, 2009

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  • Nate Stansfield
    Nate Stansfield Jan 28, 2009

    you will have to take the lens and zoom apart and clean it because there is a jam somewhere in the part that moves in and out

  • Nate Stansfield
    Nate Stansfield Jan 29, 2009

    www.digitalcamerawarehouse.com.au/webcontent74.htm




    Fixing a Lens Error on a Digital Camera



    This has to be THE most common failure mode for a
    digital camera. Some common error messages that might show up on the
    LCD's of cameras with this problem include “E18 lens error”, or “lens
    error, restart camera”. Some cameras might show nothing at all, but
    merely make a beeping noise as the lens goes out, then in, then the
    camera shuts off. Sometimes the lens won't even move.
    The
    problem is actually quite common throughout all camera brands. Usually
    it's sand or grit interfering with the lens extension mechanism. Or the
    camera's been dropped with the lens extended. Or the camera has been
    powered on, but the lens had been blocked preventing its extension. Or
    the battery ran down with the lens extended. Believe it or not, one BIG
    contributor to lens errors is using a camera case. Sand, gunk, case
    fibers, etc... accumulate at the bottom of the case. These materials
    love to cling to the camera by electrostatic build-up from the camera
    rubbing against the side of the case (especially those cases with soft
    fibrous intreriors). Once these materials work their way into the lens
    mechanism, that's all she wrote. I have many Canon's, and NEVER use a
    case for this very reason.


  • Nate Stansfield
    Nate Stansfield Jan 29, 2009

    Fix #1: Remove the batteries from
    the camera, wait a few minutes. Put a fresh set of batteries back in
    (preferably rechargeable NiMH 2500mah or better) and turn the camera
    on.
    Fix #2: Remove the
    batteries, then remove the memory card. Then install the new batteries,
    when you turn it on it should come back to life. Error E30 means you
    don't have a memory card installed, so turn it off, slip in the memory
    card and turn it on one last time.

    Fix #3:
    Insert the cameras Audio/Video (AV) cable, and turn the camera on.
    Inserting this cable ensures that the camera's LCD screen remains off
    during the start process. Thus extra battery power is available to the
    camera's lens motor during startup. This extra power can be useful in
    overcoming grit or sand particals that may be jamming the lens. If the
    AV cable doesn't fix the lens error by itself, consider keeping this
    cable installed while trying fixes 4, 5, and 7 as a means to provide
    extra help to these fixes. But note that I DON'T recommend keeping the
    cable installed during Fix 6 as you may damage the AV port while
    tapping the camera. Reinsert the cable only AFTER tapping the camera.

    Fix #4:
    Place the camera flat on its back on a table, pointed at the ceiling.
    Press and hold the shutter button down, and at the same time press the
    power-on button. The idea is that the camera will try to autofocus
    while the lens is extending, hopefully seating the lens barrel guide
    pins in their slots.

    Fix #5: Blow compressed
    air in the gaps around the lens barrels with the idea of blowing out
    any sand or grit that may be in there jamming the lens. Other
    variations include blowing with a hair dryer in “no heat” setting, or
    sucking the gaps with a vacuum (careful with this one).

  • Nate Stansfield
    Nate Stansfield Jan 29, 2009

    Fix #1: Remove the batteries from
    the camera, wait a few minutes. Put a fresh set of batteries back in
    (preferably rechargeable NiMH 2500mah or better) and turn the camera
    on.
    Fix #2: Remove the
    batteries, then remove the memory card. Then install the new batteries,
    when you turn it on it should come back to life. Error E30 means you
    don't have a memory card installed, so turn it off, slip in the memory
    card and turn it on one last time.

    Fix #3:
    Insert the cameras Audio/Video (AV) cable, and turn the camera on.
    Inserting this cable ensures that the camera's LCD screen remains off
    during the start process. Thus extra battery power is available to the
    camera's lens motor during startup. This extra power can be useful in
    overcoming grit or sand particals that may be jamming the lens. If the
    AV cable doesn't fix the lens error by itself, consider keeping this
    cable installed while trying fixes 4, 5, and 7 as a means to provide
    extra help to these fixes. But note that I DON'T recommend keeping the
    cable installed during Fix 6 as you may damage the AV port while
    tapping the camera. Reinsert the cable only AFTER tapping the camera.

    Fix #4:
    Place the camera flat on its back on a table, pointed at the ceiling.
    Press and hold the shutter button down, and at the same time press the
    power-on button. The idea is that the camera will try to autofocus
    while the lens is extending, hopefully seating the lens barrel guide
    pins in their slots.

    Fix #5: Blow compressed
    air in the gaps around the lens barrels with the idea of blowing out
    any sand or grit that may be in there jamming the lens. Other
    variations include blowing with a hair dryer in “no heat” setting, or
    sucking the gaps with a vacuum (careful with this one).

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  • I found this Guide that explains in detail about the problem, and has some possible fixes and procedures that you can try.
I Hope This Helps, and Good Luck to you.

Posted on Jan 27, 2009

  • xiller8er
    xiller8er Jan 28, 2009

    Can I ask what "Lens Error" this is? (it should show an actual number after the -Lens Error- I believe.

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You will want to send this camera in to the nearest authorized service center as it is still under warranty there are a couple things you can try yourself but beyond that you don't want to void the warranty.

If your camera is still under warranty, the best thing you can do is to take it to the nearest official repair shop and they should fix it for free.
If your camera is out of warranty, or if the manufacturer refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try the following methods to repair it yourself.
First, make sure your camera has fresh batteries and it is in recording mode.
Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.
Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.
Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.
Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.
If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.
Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.


If you need further assistance please let me know. also please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

Posted on Jan 27, 2009

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It must be working fine just the the lens must have stucked or dirty and jammed clean it overall to solve

Posted on Jan 27, 2009

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