On my magnavox it was the verizon fios remote that enabled it by accident (it is tuned to control the tv) however it was a cc button represented by the * on the remote that i had to select to change the cc. this didn't make it go away so i just pressed buttons i used the "Aspect" button represented by the # it changed the ratio and the message went away. I usually only use the fios remote to turn the tv on and off but this must be some whacky override that comes from the fios remote.
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The closed captioning is on. If the source is OTA, you can turn it off with the remote (a button marked CC, press it until it reads CC OFF) or the On-screen Display (probably Options or Tools). This also applies to some satellite or cable systems. With satellite and some cable boxes, the captions can also be controlled by the box. The remote for the box may have a CC button. Otherwise, you'll need to go through the menus to turn it off. (I know with Dish Network boxes, if the system is set to single (rather than dual) mode, both TVs will show the captions if it is enabled.
Similarly, DVDs, VCRs, and Blu-ray inputs may have their own captions and you might need to see the remote (or menus) for that device.
I hope this helps.
Cindy Wells (I'm assuming you aren't watching open captioned or subtitled programming.)
Determine if closed captioning is available on the program that you've selected. In your program guide, the letters "CC" should appear at the end of the description. Locate the closed captioning option on your remote. Some remotes have a "CC" button that you simply need to push to activate closed captioning Locate the closed captioning option in your television's menu if there is no "CC" button on your remote. To do this, push the "menu" button on the remote control. The closed captioning option will probably be in the same section as the language function. Set the closed captioning option to "on." Within several seconds, you should see the text appear on your screen. To use closed captioning for DVDs, look for the "CC" label on the lower back section of the DVD case where it lists audio information. Turn on your TV's closed captioning and you should see the captioning like you do on a television program. Alternately, some DVDs include English subtitles that you can turn on in the setup/language menu of the DVD.
It sounds like you are in Closed Caption Text Mode. You should be able to get into the main menue with the Toshiba remote, get to the close caption Icon and turn off Close Caption. This should take care of it.
Hope this helps,
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!