Question about Philips GoGear SA5285/37 Digital Media Player

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No Info on songs

I Have an 8GB MP3 Player and I just charged it and now all the songs say unknown for the name of the song and the artist. Do you have any idea how I can fix this?

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You have to get the latest version of the Philips Device Manager and run an Update. The unfortunate side effect is that it will delete all songs off the player, so you will have to reload them. But you will be good going forward.

Posted on Mar 07, 2009

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I have a Coby MP620-8G mp3 player. For some reason, I've been getting a whole bunch (at least 15 albums) of my artists thrown into the Unknown Artist category, making it difficult to find songs. In my...


I just had this problem as well. Find one of the files that is showing up on the MP3 player as "Unknown Artist" in your iTunes library. Right click that song/file and click "Get Info". You'll most likely find that the song is an "ACC Audio File" which happens often when you copy CDs or download from the iTunes Store. Close the info window about the song and then you can select the entire album or individual songs from your iTunes playlist that are showing up as "Unknown Artist". Once all the songs that you need are selected, right click again and select "Create MP3 Version". This will create a duplicate, however, so you'll want to go back to the main library in iTunes (or stay there if you are already there) and then remove the original "ACC" versions. You can, if you'd like, keep them on your hard drive, but you really don't need them because MP3 is the standard. From here you can remove those files from the Coby MP3 player and replace them with the new MP3 versions you have created in iTunes.
I hope this helps!

Aug 09, 2010 | Coby MP3 & Digital Media Players

1 Answer

Plays six of twenty mp3s and the rest come up as


Delete songs and Format (Helps with try to delete BAD TRACKS and folders that will not delete
Labeling Unknown Songs: open Windows Media Player and go to library click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then sync with your sansa or media player then load songs to it........

Jul 27, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

MP3 FILES LISTED AS UNKNOWN


Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your sansa or media player then load songs to it........

Apr 08, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

I've never used an MP3 player before. I bought


Sync to your windows media player....Labeling Unkown Songs: open Windows Media Player and go to libary click on artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar click Choose Columns put a check next to Genre, Rating, artist and album artist whatever you want. Right click song under artist and edit same with album artist or both and type in the name of the artist etc.... This change in your computers Music folders also then syc with your media player then load songs to it........Or drag and drop

Apr 07, 2010 | Coby MP300 MP3 Player

1 Answer

I can't add new music folders to my sansa e260 because some go to


open windows media player and goto libary click on album artist. The sub folders will be named by the artists and the unknown songs will be in the sub that say's unknown. Click on unknown then right click on the title bar put a check next to artist and album artist. Right click song under artist or album artist or both and type in the name of the artist etc.... then syc with your sansa then load songs to it........

Mar 24, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Unable to Edit Files.


Open Windows Media Player 11
Right click on one of the songs that is showing up as unknown artist.
Select "Advanced Tag Editor"
Manually enter the artist information, etc.

To save time, you could also right click the song and select "Find Album" info - it won't find every album, but it will find most of them.

The real bear is that once you have edited the information in Windows Media Player, you have to delete the affected song off of your mp3 player and THEN reload the newly-edited song - or else your changes won't register on the mp3 player itself.

-Tha Mp3 Doctor

Mar 04, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

"unknown" album or artist


If you're using MSC mode (moving files via explorer), I believe the player ignores the directory structure for the most part, and uses the MP3 tags. I've had very good success using Media Monkey (which is freeware) to group the songs, and then transferring from there, in MTP mode.

Dec 02, 2008 | SanDisk Sansa c150 MP3 Player

1 Answer

Unknown songs and artists


You will have to take them off the player,
rip your cd with media player, then BEFORE you sync them to the player, rightclick on the song, choose Advance Tag Editor and rename the song, artist, genre, then you can sync them over with title and name locked in the file.

Oct 16, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Artist showing up as unknown


In the cd's the artist isn't named and if you want the artists names you need to right click with your'e mouse and click rename, type the title and then the artist.

Jun 01, 2007 | SanDisk Sansa m240 MP3 Player

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