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Avaya Partner ACS & 18D - Call Waiting Not Working

Due to downturn in economy, now only have one Verizon line coming into our Partner ACS, but want to utilize Call Waiting on that one line. Followed the instructions for activating Call Waiting (#316). If you're on the phone (outside line), and another call comes in, you hear the two beeps. When you press the hookswitch, the new call is answered, but the first call is dropped. Is there any additional programming that's required, or do you have to have more than one line for this to work?

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It's easier and more stable to program a button for FLASH (F03). The timing is in program 107 and sets to about 18-20 for 450 to 500 milliseconds.

Carl

Posted on Jan 27, 2009

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Posted on Jan 02, 2017

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Avaya partner acs


Are these call from the outside? If so, it sounds like the Night Service is turned on. If not and these are extension calls then the Do Not Disturb is probably on.

Jul 23, 2014 | Avaya Eurostyle 18D Corded Phone

1 Answer

Caller id partner


To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
  1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
  5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
  6. Select the Caller ID Name Display button.
  7. When you are finished, select the OK button.
  8. Repeat steps 5 to 7 to program other buttons for this extension.

May 22, 2014 | Avaya Eurostyle 18D Corded Phone

1 Answer

I have a lucent Partner 18d telephone. I want to be able to have a button programmed so that the secretary can transfer incoming calls to outside phones ( call comes in, secretary presses a button, dials...


That is not possible on the Partner ACS. The oONLY thing that would be close to what you want is Remote Call Forward.

As long as you have a Partner ACS release 6 or higher,

You need to set the permissions on a phone, then set that phone to forward out to teh external number. Then when calls come in, you transfer to that phone, which will forward to a cell or external number....boom, done!

Thats it though.

Oct 14, 2010 | Avaya Corded Phone avaparp18d

1 Answer

I need to set the ringers to only ring at the two receptionist desks and not everyone else's offices. Please help! We have Avaya Partner 18D phones.


Partner ACS systems come with Centralized programming instructions. Most of them starting with Feature 00 Left Intercom twice and Right Intercom. When you dial an extension, the lights will be solid or blink according to how it's programmed and you press each button to turn on or off or delay ringing.

Your system administrator should have a book.

Carl

Sep 28, 2010 | Avaya Corded Phone avaparp18d

1 Answer

How do i change the time on my avaya 18d series 2 partner phone


Partner ACS, any release
Changing the time on a Partner system must be done from extension # 10 or 11. 1. At station(Ext.10 or 11) press feature, 0, 0
2. Press the left intercom 2 times
3. Enter # 103
4. Enter the correct time in 24 hr. format, for example:
* to set the time for 09:00 A.M., enter 0900
* to set the time for 04:45 P.M., enter 1645
5. Press feature, 0, 0

Sep 10, 2010 | Avaya Eurostyle 18D Corded Phone

1 Answer

Avaya 18D phone only speaker works not the handset. Order a replacement phone and the new phone does the same. We swapped locations snd the problem goes with the phone. Handset placed on a known working...


Avaya Partner 18D Button phone:
Two possible solutions,
First, could have a bad handset cord.
Second, I have come across a bad handset connection ports on the Euro style phones. The handset cord and the port just don't mesh well or the port itself is bad.

Feb 09, 2010 | Avaya Partner 18 Eurostyle 18D telephone

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Separate Greeting


The partner voice messaging system would be a card that looks like the processor card , It should also have a green sticker on the face of it identifing it as such.

Dec 11, 2009 | Comdial Avaya Partner ACS Phone

1 Answer

Partner-18D (lucent avaya phone)on the display it


Get yourself 2 alkaline AA batteries, keep the power on, and look for the door on the lower part of the face on the ACS processor module. Pop the cover and replace the batteries.

Carl

Nov 20, 2009 | Avaya 700340193 Corded Phone

1 Answer

Avaya Partner-18d where do you change the battery?


The phone has no battery. The ACS processor has 2 AA batteries on the bottom of the card.

Carl

Nov 03, 2009 | Avaya Corded Phone avaparp18d

1 Answer

Lucent Partner 34D phone system with 18D extensions


That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.

Sep 25, 2009 | Avaya Lucent Partner 616 Phone

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