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you have to change your speaker (earpiece) when you choose the loud speaker option,, you will able to hear the voice,,why?because the sounds transfer from earpiece to buzzer..its same when you use headset..the sound from earpiece will transfer to headset speakers..in that case,,you need to replace your earpiece..100% your problem will be solve!!
This is a factory defect from the switch inside the headset plug which when used will disconnect sound to the ear speaker on the phone and route it to the headphone or an ear piece.When this switch is closed by a fault you won't be able to hear anything through the ear speaker once the connection is established.
either the headset is not supported by Vista, or you need to right click on both speaker icons, normally coloured red and black and in the properties you need to see if your headset is listed as one of the microphone input devices, if you need to make the Logitech headset the default mic and not the windows generic mic.
If you do not see it in the properties then it may not be recognised by Vista.
I had a similar issue on mine. The easy fix was to insert a headset jack and pull it out quickly. I think something got stuck that turns off the speaker after I put the headset in the jack once. If this is the problem, I think you should also see a headset icon when making calls, even though no headset is attached.