HP Officejet J5780 : copy's and scan's result : black page
I have a printer all in one : HP Officejet J5780.
Now I haven't any more the message : align cartridge... but
when I try to print or to scan , I have a bad result :
the page copied is black or the scan result is black.
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Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.
have you installed the printer software?if you have installed the printer software then try scanning using the printer.there should be a message there that would say that it is scanning or not. if theres an error message leave a message again