Question about HP PSC 1410v All-in-One Printer

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Hp officejet 7310 all-in-one software will not install

I stared getting error messages when trying to scan, like ( an error occurred communicating with the scanning device, Please ensure that the device is connected properly then try again. then it recomended that i put in the insallation cd. that in turn wanted to uninstall before going any further. then reinstall. as a result I am now getting error messages that say the program has encountered an unexpected error object reference not set to instance of object. as if thats not enough mumbo jumbo for you. please help hp sure can't

thanks

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  • aniv Apr 24, 2009

    MY PRINTER IS UNABLE TO SCAN

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  1. Solution one: Make sure the hardware is functioning correctly(try to make a copy)

  2. Solution two: Restart both the All-in-One and the computer
    3. Solution three: Check if the correct scanning device is selected as default under HP Software
    4. Solution four: Download and run the Scan Diagnostic utility(FROM HP.COM)
    5. Solution five : Check that the Digital Imaging Monitor is running
    6. Solution five :Try scanning without HP Imaging software
    7.Solution six :Try scanning without HP Imaging software

Posted on Jan 26, 2009

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