Question about Whirlpool Calypso GVW9959K Top Load Washer

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I have clothes stuck under the outer wash plate - how can I get them out?

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  • kmckellep Jan 31, 2009

    I have MISSING items. one was stuck under the 'agitator' or whatever they call it, and two others are missing. How can I get them out without calling a repair man. If I have to do that I'll take the washer to the dump (where it belongs).

  • rchickmail Feb 08, 2009

    I am having the same issues, my clothes keep getting stuck in the Calypso. How do i keep this from happening?

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My shower curtain is partly stuck under the washer plate. I can't pull it out. Who do I correct this problem?

Posted on Feb 22, 2009

  • d1p2d3 Feb 22, 2009

    Solution # 1 is not a solution! It is a question asked in the incorrect area.

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Kenmore Calypso washer, has debrise and clothing


1. UNPLUG THE WASHER.

2. Open the washer top. Look along the front seam of the washer where the top meets the front. There are a couple of retaining clips (about 2" in from each side) that you will need to push in on with a putty knife while gently lifting up on the top to get the top to release. Carefully open the top and lay it back in a resting position. Make sure you support the lid so it doesn't fall open when you tilt the top back. NOTE: I would recommend using duct tape to keep the lid closed and gently place the top against a wall for support. Use a towel between the cabinet and wall to prevent any damage to painted surfaces. This also reduces the strain on the top panel supports.

3. Remove the tub ring. This is the plastic donut shaped ring that sits on top of the wash tub. There will be a tab on either side of the outer tub near the back that you can use a screwdriver to release the tub ring. The ring is filled with fluid and is used to balance the tub. So, if you hear liquid sloshing around, this is normal.

4. Remove the wash plate center dome from the wash plate. This is the center cone on top of the wash plate. Use a flat blade screwdriver and insert it into any of the slots available along the sides. Gently pry until it pops off. I say "gently", but you may have to use a little muscle to get it to come off. Sometimes they stick. Once the center cone is removed there will be a series of nuts under it.

5. Remove the nuts and the main wash plate should lift out, exposing the inner wash plate. This is another cone shaped device located under the main wash plate. Remove the inner wash plate, using care not to damage the gasket under it. It is common for clothing to become tangled in the leveler or u-joint under this inner wash plate.

6. When all required maintenance is complete, reinstall the inner wash plate, ensuring the gasket is seated under it. The inner wash plate is keyed and should only install one way.

7. Insert the main wash plate and insert mounting bolts. Use a criss-cross pattern when tightening to ensure all bolts are tightened evenly and the gasket seats properly.

8. Reinstall the center dome on the wash plate by snapping it back in place.

9. Reinstall, the balance ring on the wash tub.

The following is a parts list of the most common items that may require replacement when you experience erratic motion of the wash plate, and/or clothing becoming damaged or entangled:

Wash Plate Dome
Main (Outer) Wash Plate
Inner Wash Plate
Leveler Assembly
Inner Wash Plate Seal
U-joint

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May 13, 2010 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

My Kenmore Calypso washer has eaten some clothes. I know that clothes are under the drum. Can I somehow remove it to get to the the bottom to retreive the clothes?


1. UNPLUG THE WASHER.

2. Open the washer top. Look along the front seam of the washer where the top meets the front. There are a couple of retaining clips (about 2" in from each side) that you will need to push in on with a putty knife while gently lifting up on the top to get the top to release. Carefully open the top and lay it back in a resting position. Make sure you support the lid so it doesn't fall open when you tilt the top back. NOTE: I would recommend using duct tape to keep the lid closed and gently place the top against a wall for support. Use a towel between the cabinet and wall to prevent any damage to painted surfaces. This also reduces the strain on the top panel supports.

3. Remove the tub ring. This is the plastic donut shaped ring that sits on top of the wash tub. There will be a tab on either side of the outer tub near the back that you can use a screwdriver to release the tub ring. The ring is filled with fluid and is used to balance the tub. So, if you hear liquid sloshing around, this is normal.

4. Remove the wash plate center dome from the wash plate. This is the center cone on top of the wash plate. Use a flat blade screwdriver and insert it into any of the slots available along the sides. Gently pry until it pops off. I say "gently", but you may have to use a little muscle to get it to come off. Sometimes they stick. Once the center cone is removed there will be a series of nuts under it.

5. Remove the nuts and the main wash plate should lift out, exposing the inner wash plate. This is another cone shaped device located under the main wash plate. Remove the inner wash plate, using care not to damage the gasket under it. It is common for clothing to become tangled in the leveler or u-joint under this inner wash plate.

6. When all required maintenance is complete, reinstall the inner wash plate, ensuring the gasket is seated under it. The inner wash plate is keyed and should only install one way.

7. Insert the main wash plate and insert mounting bolts. Use a criss-cross pattern when tightening to ensure all bolts are tightened evenly and the gasket seats properly.

8. Reinstall the center dome on the wash plate by snapping it back in place.

9. Reinstall, the balance ring on the wash tub.

The following is a parts list of the most common items that may require replacement when you experience erratic motion of the wash plate, and/or clothing becoming damaged or entangled:

Wash Plate Dome
Main (Outer) Wash Plate
Inner Wash Plate
Leveler Assembly
Inner Wash Plate Seal
U-joint

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.$#@!

Apr 14, 2010 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

How to remove outer washplate from. kenmore


1. UNPLUG THE WASHER.

2. Open the washer top. Look along the front seam of the washer where the top meets the front. There are a couple of retaining clips (about 2" in from each side) that you will need to push in on with a putty knife while gently lifting up on the top to get the top to release. Carefully open the top and lay it back in a resting position. Make sure you support the lid so it doesn't fall open when you tilt the top back. NOTE: I would recommend using duct tape to keep the lid closed and gently place the top against a wall for support. Use a towel between the cabinet and wall to prevent any damage to painted surfaces. This also reduces the strain on the top panel supports.

3. Remove the tub ring. This is the plastic donut shaped ring that sits on top of the wash tub. There will be a tab on either side of the outer tub near the back that you can use a screwdriver to release the tub ring. The ring is filled with fluid and is used to balance the tub. So, if you hear liquid sloshing around, this is normal.

4. Remove the wash plate center dome from the wash plate. This is the center cone on top of the wash plate. Use a flat blade screwdriver and insert it into any of the slots available along the sides. Gently pry until it pops off. I say "gently", but you may have to use a little muscle to get it to come off. Sometimes they stick. Once the center cone is removed there will be a series of nuts under it.

5. Remove the nuts and the main wash plate should lift out, exposing the inner wash plate. This is another cone shaped device located under the main wash plate. Remove the inner wash plate, using care not to damage the gasket under it. It is common for clothing to become tangled in the leveler or u-joint under this inner wash plate.

6. When all required maintenance is complete, reinstall the inner wash plate, ensuring the gasket is seated under it. The inner wash plate is keyed and should only install one way.

7. Insert the main wash plate and insert mounting bolts. Use a criss-cross pattern when tightening to ensure all bolts are tightened evenly and the gasket seats properly.

8. Reinstall the center dome on the wash plate by snapping it back in place.

9. Reinstall, the balance ring on the wash tub.

The following is a parts list of the most common items that may require replacement when you experience erratic motion of the wash plate, and/or clothing becoming damaged or entangled:

Wash Plate Dome
Main (Outer) Wash Plate
Inner Wash Plate
Leveler Assembly
Inner Wash Plate Seal
U-joint

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jul 24, 2009 | Kenmore Washing Machines

1 Answer

My kenmore elite with calypso motion top load is leaving black marks on my clothes and they are getting caught between to bottom plate and the side wall, the plate is fairly new.


1. UNPLUG THE WASHER.

2. Open the washer top. Look along the front seam of the washer where the top meets the front. There are a couple of retaining clips (about 2" in from each side) that you will need to push in on with a putty knife while gently lifting up on the top to get the top to release. Carefully open the top and lay it back in a resting position. Make sure you support the lid so it doesn't fall open when you tilt the top back. NOTE: I would recommend using duct tape to keep the lid closed and gently place the top against a wall for support. Use a towel between the cabinet and wall to prevent any damage to painted surfaces. This also reduces the strain on the top panel supports.

3. Remove the tub ring. This is the plastic donut shaped ring that sits on top of the wash tub. There will be a tab on either side of the outer tub near the back that you can use a screwdriver to release the tub ring. The ring is filled with fluid and is used to balance the tub. So, if you hear liquid sloshing around, this is normal.

4. Remove the wash plate center dome from the wash plate. This is the center cone on top of the wash plate. Use a flat blade screwdriver and insert it into any of the slots available along the sides. Gently pry until it pops off. I say "gently", but you may have to use a little muscle to get it to come off. Sometimes they stick. Once the center cone is removed there will be a series of nuts under it.

5. Remove the nuts and the main wash plate should lift out, exposing the inner wash plate. This is another cone shaped device located under the main wash plate. Remove the inner wash plate, using care not to damage the gasket under it. It is common for clothing to become tangled in the leveler or u-joint under this inner wash plate.

6. When all required maintenance is complete, reinstall the inner wash plate, ensuring the gasket is seated under it. The inner wash plate is keyed and should only install one way.

7. Insert the main wash plate and insert mounting bolts. Use a criss-cross pattern when tightening to ensure all bolts are tightened evenly and the gasket seats properly.

8. Reinstall the center dome on the wash plate by snapping it back in place.

9. Reinstall, the balance ring on the wash tub.

The following is a parts list of the most common items that may require replacement when you experience erratic motion of the wash plate, and/or clothing becoming damaged or entangled:

Wash Plate Dome
Main (Outer) Wash Plate
Inner Wash Plate
Leveler Assembly
Inner Wash Plate Seal
U-joint

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jul 08, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore calypso has clothing stuck


I believe the problem is the Outer Wash Plate. Replacing it may fix your problem. I am about to do that to mine, so I don't know yet. The outer plastic 'seal' or rim of the washplate should be touching the inner surface of the stainless steel wash basket. So it catches clothes. I just installed a u-joint kit today, so needless to say, I got out the washplate and retrieved my clothes on the way to replacing the u-joint. It involves leaning up the upper lid and cover, removing the tub ring and balance ring and the dome. Then there are 6 bolts to remove the outer wash plate to get to your clothes underneath. Might as well replace the washplate while you are at it. to download the manual, copy this https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2c1e295a88aaaae885256c5d004632a4/$FILE/8178010.pdf
into your internet explorer address line and save the manual. page 36 starts the instructions I used to remove the washplate and other items. I spent a LOT of time cleaning the gunk out.

May 23, 2009 | Whirlpool Calypso GVW9959K Top Load Washer

1 Answer

Clothes wrapping under agitator


Somewhat inherent in this design. You can try to carefully unwrap the clothes by gently rocking them back and forth to see if you can release them, or gently spin the drum while you tug (not too hard!) on the stuck clothes. The wash plate seal might be compromised, but if you start taking the inner workings apart you have to replace the gasket set. I have not tackled this on my unit yet though I have replaced the old pump motor with the improved one (single piece instead of 2 pieces), and I have gotten adept at taking the unit apart from the bottom to remove draw strings which get sucked into the pump impeller, jamming or clogging it. The wash plate seal might be getting old - I think mine probably needs to be replaced but doing that will require more extensive repairs than just putting in a new seal. The service manual warns several times about replacing the proper seals, gaskets o-rings and/or grommets if you remove the outer or inner wash plates, to avoid compromising the water tight seals and causing damage to the U-joint assembly that gives the washer its characteristic wash motion.

Apr 26, 2009 | Whirlpool Calypso GVW9959K Top Load Washer

2 Answers

Clothes stuck under the agitator


you really have clothes stuck under the "wash plate" it has almost zero clearance and would be very hard to get something stuck under the wash plate.
if you do have something stuck, then remove the 1 1/2 inch cap in the center of the plate, then a 7/16th bolt that holds the plate down. then grab the wash plate and lift up to remove it.
next time check your pockets and dont let this happen again, it could ruin the outertub by cutting a hole thru it and then leaking.

Jan 04, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool calypso GVW9959Q - Black stains on whites


At the end of the cycle, the wash plate nutates for
approximately 30 seconds to fluff the clothing after the
final spin. The action of fluffing causes the outer wash
plate seal to rub against the stainless steel basket while
they are both relatively dry. This condition causes the gray
discoloration.
RESOLUTION:
An updated machine control, part number 8542693, is
now available. The updated control reduces the fluff time
from 30 seconds to 8 seconds, allowing the clothing to be
fluffed, without causing discoloration.
Gray marks or smudges can be washed out of clothing
after wiping down the basket. The consumer should use
the recommended amount of HE detergent and the hottest
water safe for the fabric or hand wash the garment under
running water. In either case, the fabric must be cleaned
prior to running through the dryer

Feb 14, 2008 | Washing Machines

1 Answer

Black Stains on my whites


At the end of the cycle, the wash plate nutates for
approximately 30 seconds to fluff the clothing after the
final spin. The action of fluffing causes the outer wash
plate seal to rub against the stainless steel basket while
they are both relatively dry. This condition causes the gray
discoloration.
RESOLUTION:
An updated machine control, part number 8542693, is
now available. The updated control reduces the fluff time
from 30 seconds to 8 seconds, allowing the clothing to be
fluffed, without causing discoloration.
Gray marks or smudges can be washed out of clothing
after wiping down the basket. The consumer should use
the recommended amount of HE detergent and the hottest
water safe for the fabric or hand wash the garment under
running water. In either case, the fabric must be cleaned
prior to running through the dryer

Feb 13, 2008 | Whirlpool Calypso GVW9959K Top Load Washer

4 Answers

Clothes getting sucked under agitator


I was able to find information on another web site with a Whirlpool Calypso repair manual: https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2c1e295a88aaaae885256c5d004632a4/$FILE/8178010.pdf

Check out steps 5 and 6 on page 36:

6. Using two (2) flat bladed screwdrivers, 90°
apart, in the notches provided, separate the
dome from the outer wash plate. (Fig. 3-11)

7. Remove the six (6) 3/8” bolts securing the
outer wash plate to the universal joint.
(Fig. 3-12) Remove the outer wash plate
from the basket.

That gave me enough room to lift the outer wash plate and remove three napkins and a wash rag.

P.S. Take precautions to keep the bolts from dropping under the outer wash plate.

Dec 01, 2007 | Whirlpool Calypso GVW9959K Top Load Washer

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