Question about Gateway 510H Pentium 2.4 GHz, 256MB RAM, 40 GB HD, DVD/CD-RW, Mini Tower Computer (510HRB) PC Desktop

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System will not boot up

My computer has a black screen with a message''pxe boot file not found'' I've called the geek squad and they explain that sounds like my system is trying to boot from a network and not from the computer.

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  • Roberta Smith
    Roberta Smith May 11, 2010

    amazing... they actually gave you correct advice... but i bet they wanted a fortune to fix it.... you need to change the boot up order ... before i explain it... do you know how to go into setup on that computer ?



    Robert

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  • Gateway Master
  • 4,806 Answers

Hi there
Hit F2 on boot up and go into the Bios settings, look for the boot order and change it to HDD as first boot device, hit F10 and save and exit.
The PC will restart and should boot into the hard drive.

Good luck

Posted on Jan 26, 2009

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Realtek RTL811B/8111C Gigabit Ethernet


Hopefully this will answer most your questions:
You will need to replace the hard drive, it is going bad or may already be bad.

If the computer will still load windows (it looks like the hard drive is bad, so it may not), you need to create a recovery DVD set. This has to be done with the computer booted to windows (since that is were the program is). Once you have created the recovery set, copy any files you created that you do not want to loose to an external source (external hard drive for example). These files are in the documents, pictures, videos, ect folders for each user account. Now you can replace the hard drive with a good hard drive. You will boot from the recovery set you created, this will reinstall all software that came with the computer when purchased. You most likely had to purchase the MS office package, and you should have an install disk for it. Another software you purchased will have to be reinstalled also. You can them copy your files from the external source back to your computer. This should put you just about back in business.


Alternatives

1. computer will not boot to windows and I would like my files still:

Most computer retailers offer services for sale. If the hard drive is readable, they can pull your information off of it, and back it up for you.

2. I did not or can not create the recovery set:

If you contact HP support (800-474-6836) they can sell you a recovery set (sometimes they will provide you one free).
3. I am not comfortable with any of this. Again most computer retailers offer services to repair your computer and back up your information. Keep in mind if your do not have the recovery set, they may just install windows on the computer and nothing else.

Jun 12, 2012 | HP PC Desktops

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | PC Desktops

1 Answer

Hi When I start up my Acer Aspire L100 mini desktop, it makea clicking noise, which emits from with the computer and then the computer freezes with the screen below. Also, sometime I have to power off on,...


You can solve this problem by:

-- cleaning system junk
-- optimizing computer services
-- repairing registry
-- defraging registry
-- clearing browsers junk

do these things with some secure tool such as Intel Software Partner Reginout.

Also remember to uninstall and reinstall updated drivers for your devices. Thanks

Nov 10, 2010 | Acer Aspire L100 PC Desktop

1 Answer

Competer starts, black screen, no power to wireless keyboard or mouse. Won't boot up.


I'm sorry to say this but these are signs of your computer's hard drive crashing. Hard drives (from what I've been told by other experts) typically crash after about 4-6 years of intense use. That's why I always recommend people backing up their important files every year. This has happened to my laptop before, I've had the same symptoms.

Now what about your files?

Well if you're lucky, you can ask a Geek Squad rep. from Best Buy or anyone else with proper experience to try to salvage your hard drive. Anyway you'd have to buy a new hard drive and replace your crashed one.

Solution: Take your computer to an expert to help you recover your hard drive files and replace the hard drive.

Oct 09, 2010 | PC Desktops

2 Answers

I purchased a restart/restore disc for my emachine two weeks ago i recieved it some time last week and come to find out that it dosnt work, i took it to best buy geek squad and the put in a disc of their...


Was the Geek Squad's disc being detected? Or did you just take them your disc to see if they could get a computer to recognize it? If not, then you may just need to change some settings at Boot for your computer to start booting from your restore disc. I've never personally dealt with the Geek Squad, but I would not just take their word for something. I've had several people very unhappy with the outcome of letting them service their computers. I've talked to other people who were very happy with the Geek Squad service. Try taking your disc to a local computer shop and ask them if they can put the disc in their computer to see if it is a functioning Restore Disc. MADHATTER COMPUTERS

Mar 22, 2010 | E-Machines eMachines Desktop PC

1 Answer

Screen black. best buy/geek squad diagnosis=motherboard bad. part#, price & availabilty of motherboard. installation instructions too please. thanks, t


Well if you wanting a gateway motherboard you going to be digging a little more into the pocket book, May i suggest you buy a upgrade kit from a place called tigerdirect.com or frys.com price would be under $200.00 Availability would be depending on the shipping method you use and how to install this :


Unplug everything open the case, unplug and label you cables! From all sources on the motherboard take a phillips screw driver and unmount the main board. Place the new board reversing these steps. If you need more assistance please CHAT with us we are here 24/7 and will run you step by step for a small fee.. or take it to the GEEK squad and have the motherboard installed around $45 bucks..

*We are not compensated for this email or solution so please rate.. We rely on good ratings..

May 15, 2009 | PC Desktops

2 Answers

I have emachine T5010 in 2006. It can't boot.PXE E53 no boot file


ii think its a virus, nothing else. if its a virus u will also notice that your PC has become much slower than before, the thing for u to do is doa virus check and if u wanna be even more safe you gotta reinsatll ur OS and format ur HDD.
hope i helped, thanks, bye.

Mar 25, 2009 | E-Machines eMachines Desktop PC

1 Answer

My computer seems to be trying to boot from a network rather than from computer.It show a black screen with a message that says"pxe boot file not found" and system won't boot up.


You have to change the boot settings in bios Follow this link and it will give you the keystrokes needed to enter bios and show how to change the order

http://whitecanyon.com/how-to-change-boot-order.php


Thanks for using fixya and please don't forget to rate the solutions

Jan 26, 2009 | PC Desktops

1 Answer

SPYWARE ON COMPUTER


Hello there.

I would first try scanning the computer your self. Please click here to start a free online web-based scan of your system, this looks for virus, trojan, spyware infections so should hopefully clean your system. Once the scan completes it should prompt you to remove anything found.

If this doesn't help then yes take the system back to where you purchased it for support. Make sure you backup your files first.

Hope this helps.

May 02, 2008 | PC Desktops

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