Question about Brother MFC-5840CN All-In-One InkJet Printer

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Printer is saying shut down after jobs are complete and it shuts down and will not start up

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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 27, 2009


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I did complete install to windows 7. Now when I shut down, closrs windows,then blue screen comes up (can't tell what it says,goes to fast to read all)

Disconnect printer,/scanner, camera, USB stick connected to the computer. Try to start it in safe mode by hitting F8 key at the start-up.

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Wont shut down

The only thing I can find in the manual (link below) is to press "STOP/EXIT" to cancel the job. There is a help page on the Brother site below:

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HP 8500 Shuts down after a few hours

Hi David,
Try the firmware update for your printer released by HP. Click on the link below and select the Operating system from the list.
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1 Answer


Your question is kind of confusing. From what I get is that your printer is saying to not shut it down by unplugging it or breaker switch? If that's the case simply hold the power button till it shuts down (if it doesn't shut off after 5 seconds release and it should shut down).

If the message is saying do not shut it down at all, try and wait it out. It could be loading drivers or saving data etc etc.

Another problem it that you could have print jobs waiting and shutting down could corrupt data. Try and look at the bottom right of your computer screen and find a printer icon. From there you should be able to right click and disable pending print jobs etc etc.

Hope This helps!

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1 Answer

I cannot delete a print job, it just states that

Part of the print job may be in the printer's memory and part may be in the PC's memory.

Rebooting the printer will remove the portion in the printer, but if there's still some in the PC' sit will just start to "refill" the printer when it comes back online.

Go into your Printers folder (Start > Settings > Printers -or- Start > Printers) to find your HP and open it. Now you're looking at the print queue. If there are any print jobs, there, delete them.

Now reboot your PC and your printer together. Power them both down fully (Start > Shut Down > Shut Down), then power them both up. Make sure they're off and not just in sleep - low power mode. When you're back online, any stuck print jobs should be gone.

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Reset Job on Workcentre 24

You need to also clear it from the computer. Open the printer properties on the pc to see if the job is still present. If so, cancel it.

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1 Answer

No printing

Hello batrogirl55, carsandcomps here: May I suggest the following:

You mentioned you didn't think you should unplug the printer. Go into the Contro Panel under the Start Menu (or short cut on desktop if available) and go to Printers. Find your printer in this list (if more than one is intalled on the computer) and click on it. Make sure that it is set as the default printer if it is the only one you use. Once you've established it is the default, cancel all pending, or in progress print jobs if any exist. Now, shut down your computer (or log off/out). Using the Off button on the printer, try to shut if off with that button, just to see if it will shut off. If not, unplug it and wait about 1 minute. If your computer isn't shut down (just logged off) shut it down as well, and wait 30seconds to a minute. This gives the hard drive time to completely shut down. With the printer unplugged, turn your computer on, and let your OS (operating system) completely boot up (wait until all Start Up programs are started and the computer is merely idle--doing nothing). Go to the Start Menu, and go to Windows Update (if windows is your OS). Install any recommended updates if any are available. If not, close the web browser, and go back into the Control Panel and click on Printers again. Right click on the Printer Icon. When the dialogue box appears, go to the bottom of the list, and click on Properties, Advanced, Printing Defaults. Click Okay. Close Control Panel. Restart Computer. Plug in Printer. If a disc came with the printer insert it (after computer has restarted and idle; close any running programs) and run the Setup file. By running the setup file, it should reinstall the driver and necessary files for the printer. It may ask you if you want to "repair" (not necessarily though as each printer setup is unique). Once the installation is complete, try to print again. If this still does not work, then you may have an issue with the printe itself, and may need to have it serviced.

I hope this information is useful and helps you get your printer up and printing properly agian. I thank you again for choosing to help you with this matter. Please do not hesitate to let me know if I can be of more assistance, or if you have any questions or comments regarding this matter, and the information I have provided.

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1 Answer

Deskjet f2180 not printing complete jobs/will not delete...

Had a similar problem with an HP 1400 series printer. Check the HP support site. This link and the diagnostic utility work great for me:

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1 Answer

Start up/shutting down

pulled all the plugs out of the printer, replaced them, bingo!

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