Question about SanDisk Sansa e200 MP3 Player

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My sansa is stuck on refresh database

Its stuck on refresh database and when i plug the usb into the computer it doesn't read it so i cant even add or erase data off of it. It also doesnt let me go to menu or nothin only thing i can do is turn it on and off

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  • Anonymous Dec 27, 2007

    I have the same problem and nothing I have tried has helped

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  • 14 Answers

Turn it to recovery mode by putting it on hold, while off, and holding the record button along with power until it go's into a screen with a black background and white text. Then update it with the updater. You can get it here: http://sandisk.com/Retail/Default.aspx?CatID=1376 NOTE: Updater will NOT work on windows vista. Good luck and i hope this fixes it! Have a nice day!

Posted on Jul 18, 2007

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1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

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Sansa e260 frozen on refresh database


Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Apr 11, 2009 | SanDisk Sansa e260 MP3 Player

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Sansa e200 shows refresh database fail


try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

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Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

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Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

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Go under settings and change USB Mode to other choice. Then format. After formatting change back to original setting. I had same prob. Tech support told me to do this and it worked. Have had no problem since.

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1 Answer

My screen freezes with "refresh database"


Dude, c'mon - you have a Linux based system - did you really think it was going to work? Just playing with you. I would check the Linux forums on this one - if you're smart enough to use Linux, then you're smart enough to grab software info from Sandisk's website/cust svc line and pass it to your Linux buddies to hack.

Dec 26, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

I had the error of refresh database fail but my pc still cant see the mp3 player


Check in the Device Manager on the computer. With the device connected Right Click on My Computer and select Properties>Hardware Tab>Device Manager. If there are any errors (red or yellow) by the Sansa, right click on it and select un-install. Disconnect the device and after it restarts, re-connect. The drivers will re-install. If that is not the issue, try using a different USB port, preferably in the back. Or, change the device mode Settings>Mode or USB Mode and try connecting to PC. You can add to the question if you need more assistance. Best of Luck.

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2 Answers

Refresh Database


This is happening alot aparently, Sandisk is telling everyone to just reset it but that aparently isnt really working. only suggestion is to set the USB mode to MTP and try it.

Aug 02, 2007 | SanDisk Sansa e260 MP3 Player

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