Interior drum is loose. The satin less steel drum on the inside seems to have come loose. The outside part is well seated and secure but the interior drum seems to have become loose.
if the drum bangs all around and is noisy when it's spinning the spider gear is broke.usually it breaks from using to much detergent,in a front load washer you use less water so you need less detergent,you should be using 1/4 cup of h.e. detergent,any more than that damages the spider gear,the metal that it's made out of is like a metal stud that you would use when framing a wall,the extra detergent gets in there and it's like sand paper it eats at the metal and it breaks and the drum feels loose.unfortunetly it's time for a new washer,the gear costs around 4 to 5 hundred dollars not including the time.you can check to see if one or both shocks are broken or check the springs on the top sides under the top panel but it sounds like the spider gear to me.
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