Question about AcerPower FH - P4 631 3 GHz (S6463624) PC Desktop

3 Answers

System keeps rebooting when it gets to the desktop

I work at a school and we have about 8 acerpower fh series computers that i am having this problem with. the porblem started today on all of them. it will work fine in safe mode but in normal mode it reboots as soon as it loads to desktop. i have check the fans to make sure there wasn't an issuewith them. i have checked the ram and it seems to be fine. i have done a system restore and it didn't help. my first thought was the virus av 2009 but i am not finding it on the computers. any ideas?

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  • jonblack Jan 27, 2009

    Yes, we are a computer support company, and we have had 7 businesses affected by this in the last 24 hrs. All are Acer XP boxes and all have antivirus software. Also spoke to AVG UK and they have said they have had a number of reports of the same problem, all on Acer boxes.
    Jon

  • kwillis Jan 30, 2009

    couldn't find any viruses. acer had a couple of programs that conflicted with avg...e-lock and acer empowering technology. once removed problem was solved thanks anyway

  • kwillis Jan 30, 2009

    2 programs on acer conflict with avg. (not sure if it does with other anti virus but it does with avg) the 2 programs are e-lock and empowering technology. once removed problem was solved. i have avira antivirus on one of the acers and didn't have this problem of rebooting so evidentally acer likes avira.

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The problem is actually with eLock2FSCTLDriver.sys. So if the eLock program is uninstalled in safe mode, as it is crashing out the network initialisation, then the system will reboot as normal. It has no interaction with the AVG program, and this is official from AVG, and is a problem between Acer eLock and MS updates. Jon.

Posted on Jan 30, 2009

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I've just had the same problem with a customer desktop PC. Uninstalling ACER eLock in safe mode solved the problem.

Posted on Oct 14, 2009

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  • 5,568 Answers

I'm not sure that this may be the problem, but I would recommend downloading one of the several 'root kit' analyzers to see if you might have a bug that one of these could find. They are not being found by most of the AV programs yet.

Posted on Jan 26, 2009

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System keeps rebooting


Ok, here may lie the problem, its probably an issue with one of the updates from MS.
Disconnect one of the PC's from the network, boot into safe mode and uninstall SP3 and the Video drivers.
After you have done that boot in normal mode to see if the system still restarts
Post back with the results please

Good luck

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I have an acerpower fh series and it keeps rebooting when it reaches the desktop. it does fine in safe mode. i have done a system restore and it didn't help. i have checked the fans to make sure they are...


I'm a PC technician who worked on this exact problem today. Tried everything: ram tests, hard drive tests, looked for bad driver installs, tried everything I could think of and every diagnostic disc my company has. Our solution involved services that ran during normal mode, but not during safe mode. Which service you ask? AVG. We uninstalled it during safe mode, rebooted, and bam. It worked. It may have something to do with recent updates to AVG, but it only happened to this Acer. My Toshiba laptop and our company's Dell's are okay. Try uninstalling AVG: It may not be your particular solution, but it was ours for this comp.

Jan 26, 2009 | AcerPower FH - P4 631 3 GHz (S6463624) PC...

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