Question about Samsung Prostar 824 Keyset Telephone

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Samsung Prostar 816 Keyset manual missing!

Does any one know where I can get the manual? We are a non-profit organization for homeless children here in Atlanta and are in great need of this right now.

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  • Anonymous Mar 20, 2009

    I work in a small doctors office and recently the electricty went out and reset all the phones. Now there is only one phone in the office that rings, and it only rings when the phone is not in use. It's becoming to cause problems with the flow of the office. Also not to mention the phone disconnects the calls after they have been holding for about 2 to 3 minunts, causing our patients to become very upset. All I'm really asking for is the manuel for the phones so we can reset them the way they were before. Please feel free to contact our office at (954)437-8888 and ask for Julie thank you.

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Manuals available at www.wedophones.com/Manuals/Samsung and www.pbxinfo.com The 816 is a keyset like the 824; many of the problems are the main system (not the keyset). Mine is a 56ex/120mx (marked on main system box in the utility room).

Posted on Apr 22, 2009

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1 Answer

Problem with phone


Call the phone company and ask them the question they should help or come around and fix. Regards Billy

Oct 11, 2017 | Samsung Prostar 816 Keyset Display...

1 Answer

My samsung prostar 816 plus telephone system starts ringing again after having someone on hold for only 20 seconds. Is there a way to have someone on hold with out the keyset ringing to let you know they...


Yes just put the caller on exclusive hold by watch this Samsung telephone system video. You can find loads more info on these phone systems at www.AbbeyTelecom.com

 



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Nov 24, 2010 | Samsung PROSTAR816 PLUS PHONE SYSTEM Elec...

3 Answers

My office has the Prostar 816 phone and the manual is not detailed at all.. I needed to know how to change the time (due to time change) Our manual says #55 etc etc... Help me please!


To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming2.gif)
2) enter in #55 the screen should say YYMMDDWHHMM
3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.

Nov 12, 2009 | Samsung Prostar 824 Keyset Telephone

1 Answer

Need manual


The way to tell if you have either an 816 or an 824 is by the ammount of dss buttons on the left side by the handset. If there are 16 then its an 816, if there are 24 then its an 824. It should also be on the label on the bottom of the phone if its still there. hope that helps.

Feb 04, 2009 | Samsung Prostar 824 Keyset Telephone

1 Answer

Prostar 816 Toll Restriction


The Station Toll Class of the phone needs to be changed to a Toll Class 5 which allows 911 calls and certain numbers set in MMC # 94. The program to do this is MMC # 30. The problem is when MMC # 30 is accessed it displays the Toll Class for all 16 phones so use caution that you do not change the wrong extension. If you still need help with this problem please repost and I can walk you thru the process.

Apr 25, 2008 | Samsung Prostar 816 Phone

1 Answer

How do we program to just pick up handset to answer a call without selecting a line?


I had this problem and fixed it by entering programming and then  dayring assignment which is mmc 61. then select the c.o. line (example line 1) then select the phone extensions that you want to ring. this should do it.

Dec 27, 2007 | Samsung Prostar 816 Phone

1 Answer

How do I change the time?


The Macrotel Excel, Macrotel MT-16 and the Prostar 816 are all very similar in programming. The following information should work on all 3 KSU's of any revision or software level.

To Enter programming: Must be done before any programming
Depress # (Programming)
Dial 20 (MMC Disabled)
Enter Password [Default is 1234] {or it may be 4321}
Dial 1 to enter programming mode. Programming mode will turn off automatically after a few minutes of non-use.
Dial # again


Then

To change Time and Date:
Depress
# (Programming)
Dial 55 (YY MM DD W HH MM)
Input new data:
YY= year
MM= month
DD= day
W= weekday [0=Sun 1=Mon 2=Tue 3=Wed 4=Thu 5=Fri 6=Sat]
HH= hour (24 hour mode)
MM= minute
All data must be entered each time or changes will not be saved.

Dec 04, 2007 | Samsung Prostar 824 Keyset Telephone

1 Answer

Some of the buttons don't work and the Hold function doesn't work


The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

Oct 20, 2007 | Samsung Prostar 816 Phone

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